Job description

The Account Executive, New Business is responsible for developing and driving season ticket sales of ticket packages for all sports and entertainment through cold calling to generate new business. This position is also responsible for developing new customer relationships and strengthening relationships with existing customers.

Key Responsibilities
Meet or exceed both individual and team sales goals.
Actively research and prospect new sales leads to sell for all sports and entertainment and partial plan ticket packages (additional goals for group and premium seating sales will be established).
Meet or exceed minimum call requirements on outgoing cold calls per day to generate new business.
Establish, promote, and maintain relationships with group clients
Meet or exceed a minimum of 50-60 outgoing cold calls per day in an effort to generate new business
Set a minimum of 10 face-to-face appointments per week in an effort to generate new business
Create opportunities for new business with existing customers, such as tours, theme nights, pre- and post-event receptions
Handle all incoming calls from sales prospects
Process ticket orders in a timely and efficient manner
Provide first-class customer service to generate new clients and sales revenue, as well as repeat business and referrals
Ensure timely collection of payments, monitor ticket fulfillment and maintain detailed records on purchase history
Perform assigned game day responsibilities such as attending games to develop an understanding of events, meet new and key clients to ensure they have a positive experience, as well as participate in any promotions or appointments as requested
Maintain and submit accurate daily, weekly and month reports on sales activity
Process ticket orders in a timely and efficient manner

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES
Bachelor’s degree in business, marketing, communications or related field
Minimum two years sales experience preferably in a ticket sale role
Knowledge of sports and entertainment industry
Possess the highest integrity and ethical standards
Effective verbal and written communication skills
Demonstrated ability to formulate solutions and resolve issues in a timely manner
Exceptional organizational skills with an ability to multitask and maintain deadlines in a high-paced environment
Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint
Strong attention to detail and accuracy with high standards for quality; ability to keep accurate and detailed records
Excellent phone étiquette and Professional demeanor
Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed.
Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

Preferred Knowledge, skills and abilities
Knowledge and previous use of classic ticketing sources, CRM Database and Archtics preferred, but not necessary.

Supplemental Job Functions
Perform other duties and responsibilities as assigned

WORKING CONDITIONS
Irregular and extended hours including nights, weekends, and holidays
Exposure to high noise level
Frequent visual/auditory attention

Addendum
Red Wings
Actively researching Detroit Red Wings, Tigers and College hockey season tickets
Tigers
Actively researching sales leads to Detroit Tigers

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