Job description

Job Title: AR Representative

Location: 300 Industry Drive, Pittsburgh, PA 15275 (Hybrid)

Duration: 6+ months

Pay rate: 21$/hr. on W2

Shift : Day

This is a hybrid work schedule where we are in the office 3 days per week and work from home 2 days.

Position Summary:

· The Accounts Receivable Representative II supports the Collections team with daily administrative duties such as credit card processing, review, and resubmission of invoices into customer portals and other tasks instrumental in helping the team to achieve their collection goals.

· They may also be asked to contact customers in order obtain payment status of open invoices. They manage all aspects of the customer interaction from invoicing to cash collection and are the primary contact for problem resolution for the customers in their portfolio.

Key Responsibilities:

· Support collectors in day-to-day duties such as credit card processing, invoice entry/review in customer portals and obtaining information such as invoices, packing slips and proof of deliveries.

· Communicate professionally, both written and verbal.

· Effectively manage a high volume of email communication and phone contact.

· Have strong working knowledge of customer billing platforms and company’s internal systems that allow problem identification and solution.

· Proficiency in key Excel functions that will drive collection efficiencies with our customers.

· Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans.

· Ability to work with minimal supervision; following guidelines and company policy.

· Support development and implementation of on-boarding content for new team members.

· Use Practical Process Improvement techniques to identify and solution problem root cause.

· Mentor and support other team members.

Minimum Requirements/Qualifications:

· Bachelor’s degree in a business field preferred.

· Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail

· Goal oriented

· Possesses a high degree of integrity

· Administrative, collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts

· Ability to work effectively with other team members in an open environment

· Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos

We are an equal opportunity employer. It is our policy to provide employment, compensation, and other benefits related to employment without regard to race, color, religion, sex, gender, national or ethnic origin, disability, veteran status, age, genetic information, citizenship, or any other basis prohibited by applicable federal, state, or local law.

Job Types: Full-time, Contract

Salary: Up to $21.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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