Ocean Reef Club

Job Overview

Job Title:Billing & Reservation Agent

Department:Airport

Reports to:Airport Management

FLSA Status:Hourly

Prepared By:Airport Operations Manager

Prepared Date: August 18, 2017

Approved by:Executive Director of Sports & Recreation

Approval Date:

Summary: Performs airport administrative work as delegated by Airport Management. Accepts reservations according to the airport policies and advises customers of operational restrictions, closures, etc. Maintains a professional approach and atmosphere to best serve Members and Guests

Essential Duties and responsibilities In addition to the following duties and responsibilities, other duties may be assigned:

Complies with and enforces airport, ORCA, State and Federal rules and regulations

Monitors airport weather and provides pilots with assessments of existing conditions and trends

Ensures each pilot is aware of airport operating procedures and advises whenever there may be a potential conflict

Keeping accurate daily logs of aircraft activity including arrivals, departures, overnight parking and any irregularities, concerns or complaints

• Keeps Airport Managers informed of events and activities of an unusual nature as well as routine matters related to accountability through meetings and other correspondence
• Performs clerical office work as directed, including use of Microsoft Office programs, Visual One, fax, scanners and copying machines
• Actively ensures the proper billing information is recorded for fees and merchandise
• Audits all transactions and fuel sales on a daily basis to check for missing records

Schedules reservations, prepares and responds to e-mails and correspondence

Ensures each airport user has a current and complete airport registration package on file

Explains airport use to members, pilots, passengers, and guests

• Performs light cleaning to maintain office and terminal in a presentable atmosphere
• Expresses ideas effectively in individual and group situations (including nonverbal communication).
• Listens to and adjusts language, approach and terminology to the expectations and needs of the audience.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work independently without supervision, troubleshoot minor problems and initiate emergency actions

General knowledge of aviation regulations, aircraft performance, meteorology and the phonetic alphabet

Possess current state drives license

General resort/private club or customer service background

Ability to handle multiple tasks and projects simultaneously

Reception, billing and computer skills are a must

Education and/or Experience

High school diploma required. One or two years of experience in clerical or related field is preferred.

Language

Must be able to comprehend and speak the English language in order to fully understand job assignments; communicate with co-workers, members, guests, and pilots.

Physical Demands

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Must be able to lift and carry up to 50 pounds

Must be able to sit for long periods of time

Must be able to stand for long periods of time

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 
  Must be able to work outside at times in all weather conditions and may be required to sit and/or stand for extended periods of time
• Noise level in the work environment is moderate
• Must be able to work a flexible schedule that can include weekends and Holidays and have the ability to accept scheduling adjustments due to changing workload demands between 7am 10pm
• Must be able to work with all types of paints and chemicals, including aviation fuels

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.