Job description
Job Description
Job Title: Claims Adjuster
Department: Claims
Reports to: Claims Manager
Location: Report
Schedule: Monday – Friday, 8:00 - 5:00 PM EST
S and special hours possible and some 10AM – 2PM EST Saturdays
Job Description Summary
This position is responsible for adjudicating claims within the Vehicle Service Contract (VSC) coverages by verifying the issues with the repair facility and to ensure the timely, accurate and efficient completion of claims. This position is also responsible for cross-departmental teamwork, and high-quality customer service both internally and externally.
Essential Duties and Responsibilities
- Answer incoming claim calls within a 30 second average or less
- Effectively manage timely opening, handling, and accurate completion of all claims
- Effectively utilize all tools, technologies and reference material leading to accurate claim decisions. Verify the best pricing for parts and labor times and avoiding unnecessary labor overlap
- Maintain a proactive approach with the handling of your workload, especially during peak volume situations
- Ensure all claims are handled in compliance with the claim’s process and/or your manager’s instructions
- Promptly handle all extraordinary claim, customer or client issues to a successful conclusion and maintain positive working relationships both internally and externally
- Continually learn to stay up-to-date on new, evolving automotive technology
- Handle special projects or other duties as assigned
Competencies: Strong organizational skills including the ability to efficiently complete daily tasks in a timely and accurate manner. Attention to detail and multi-tasking skills are critical. Must have the ability to change direction and adjust priorities frequently during the day and apply your extensive hands-on, retail automotive mechanical experience. Continually improve your own work process for increased efficiency, accuracy, and lower claims expense. Can anticipate and adjust workload especially during high volume situations without sacrificing service, accuracy, or quality.
Communication: Strong interpersonal, written, and verbal communication skills. Must be able to effectively communicate with customers, both internally and externally, agents, clients, and Claims Management at all levels within the organization. Must be able to maintain a professional demeanor even during adverse situations.
Excellent Client / Customer Service: Must be able to ensure all shop and customer related issues are handled in a fast, fair, and courteous manner and escalate an issue to your manager when necessary.
Strong decision-making skills: Must be able to analyze all available information and formulate sound decisions and/or produce an accurate adjustment of a customer’s claim to effectively resolve a variety of issues.
Analytical skills: Must be able to measure, diagnose, and resolve problems with accuracy and attention to detail.
Education and/or Experience: Must have at a minimum a high school diploma with previous automotive mechanical knowledge within a vehicle repair facility/dealership. Must have the ability to work in a fast- paced call center, as well as the ability to identify and remove obstacles to ensure efficient workflow.
Computer Skills: Must be proficient using computers and with software applications including, but not limited to Microsoft Office and claims administration systems. Must be able to type at least 25 words per minute.
Why work at CARS Protection Plus?
If you’re looking for a company that offers a friendly and dedicated culture, look no further than CARS. At CARS, you will work with a talented group of individuals who excel in the automotive vehicle service contract industry. Our employees possess an incredible breadth and depth of experience in the automotive industry.
Our Company Culture?
Our company fosters a culture that promotes continual opportunities for growth and development. Our mission is to serve our customers in an honest and truthful manner, provide quality service, at an affordable price to offset the cost of covered repairs. We strongly believe in treating our customer with respect which in return will bring its own reward.
Commitment to Excellence
What do we expect of our employees? We expect everyone who joins our company to work hard and maintain our commitment to safety, quality, productivity, and customer service. We work hard not only to deliver a high level of customer service, but also to maintain an image of professionalism.
Perks and Benefits
Competitive Pay:
- Annual Performance Reviews with Merit Increases
- Annual bonuses
Relaxation and Recreation:
- Vacation, sick, personal days, and paid holidays
Planning for your future:
- 401(k) Retirement Savings Plan w/company match
- Basic and Supplemental Life Insurance
Health and Wellness:
- Medical, dental, vision and Prescription Insurance
- Paid Short- and Long- Term Disability
- Paid Parental Leave
- Healthcare (HSA) and Flexible Spending Accounts (FSA)
- Wellness Programs
Learning and Development:
- Community supporters of non-profit and volunteer opportunities
- Learning and Development Opportunities (internal and external training)
- Open Door Policy
Cars Protection Plus, Inc. (the “Company”) is an equal opportunity employer and does not discriminate against qualified applicants or employees on account of race, color, religion, sex, pregnancy, age, national origin, disability, genetic information, veteran status, or any other factor protected by state, local or federal law.
blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.