Woodhull Medical and Mental Health Center is attuned to the healthcare issues that matter to the people of North Brooklyn. Woodhull focuses on preventing disease and promoting healthy lifestyles by reaching out to the community at various locations.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Tour: II (8am - 4pm)

PURPOSE OF POSITION:

Under the supervision of the Coordinating Manager, the staff member is responsible for assisting with the day-to-day operations of the Cardiology department.

AREAS OF RESPONSIBILITIES:

The Cardiology and NM Stress Department.

SUMMARY OF DUTIES AND RESPONSIBILITIES:

• Assures appointment scheduling is completed in accordance with the criteria of the Practice(s).
• Answers incoming telephone calls in a professional and timely manner.
• Registers patients in a courteous and professional manner via the appropriate systems (e.g. EPIC, Web Term) according to the Department's Standard Work.
• Ensures accurate patient insurance information is entered into the Pre-Registration and Appointment systems and verifies the process according to the Standard Work Protocol.
• Cancels and reschedules patients' appointments upon request.
• Scans consents and other required patient documents into the appropriate systems (e.g. Epic, etc.).
• Prepares and mails Patient Missed Appointment Letters within the timeframe set by the Department's Missed Appointment Policy.
• Makes reminder calls to the patients 24 to 48 hours in advance of the patients' appointment time. Informs the patient of what documents/items to bring to the appointment and facility directions (if necessary).
• Maintain Epic Cardiology diagnostic procedures work-queue.
• Maintain ZIO/Holter spreadsheet book
• Responsible for generating/preparing the daily activity reports for the Practice(s) (Echo, Stress, Holter, Pulmonary, EEG and EMG Testing).
• Make appoints for Pacemaker patients.
• Assists the Coordinating Manager in supervising Clerical Associate Ill.
• Ensures adequate office and administrative supplies are available when needed in the Practice by the front desk staff and Electrocardiogram Technicians.
• Attends meetings as assigned/scheduled.
• Opens Service Tickets as needed for all issues related to their work space/responsibilities.
• Communicates work-related issues/problems to their Direct Supervisor for appropriate follow up.
• Assists/covers in other areas as assigned.
• Actively participates in Customer Service and Performance Improvement Initiatives.
• Change printer cartridges, replenish paper and inventory supplies.
• Performs other duties as assigned.

• A four-year High School Diploma or its educational equivalent and eighteen (18) months of satisfactory clerical experience.
• Skills Requirement: Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Please be advised that proof of Covid-19 vaccination is required prior to hire.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs