Job description

Client Success Manager

Public Job Description

Company

Cornerstone Adminisystems is an employee-owned company, founded in 1994 with a sole focus on serving the EMS industry. We deliver comprehensive billing and revenue cycle management solutions with a total commitment to delivering the best possible result for every client, every day.

Client Success Manager

A Client Success Manager (Manager) is responsible for the quality of our client communication, situational preparedness, process knowledge and efficiency, and developing staff to reach their fullest potential. A Manager owns and engages with a group of clients, working to deepen the relationship through topical guidance, education, performance review, and interpersonal relations. The Manager reports to the Directors.

Successful candidates will:

• Be strong leaders
• Understand EMS
• Understand ambulance billing
• Understand Cornerstone
• Communicate effectively
• Build strong relationships
• Smartly manage their time
• Recruit, hire and train as needed
• Remain flexible as demands change

Qualifications

• Five or more years in a client-facing position
• Three or more years of leadership experience
• EMS background preferred
• Four-year degree preferred
• Proficient in Microsoft Office

Benefits & Perks

• Comprehensive insurance (Central Penn AAA, health, dental, paid life insurance, supplemental)
• Generous PTO
• Eligible for Employee Stock Ownership Plan w/Safe Harbor Contribution (once vested)
• Potential for flexible hours
• Relaxed and collaborative atmosphere

Employees are expected to protect the privacy of all patient information in accordance with Cornerstone’s privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principles of professionalism as a third-party billing agent. Failure to comply with Cornerstone’s policies and procedures on patient privacy may result in disciplinary action up to and including termination of employment.

Employees may access Protected Health Information (PHI) and other patient information only to the extent that is necessary to complete their job duties. PHI may only be shared with other employees who need to know specific patient information to complete their job responsibilities related to billing, payment, or other company operations.

Employees are expected to report, without the threat of retaliation, any concerns regarding Cornerstone’s policies and procedures on patient privacy and any observed practices in violation of that policy to the designated Privacy Officer.

Employees are expected to actively participate in Cornerstone’s privacy training and are required to communicate privacy policy information to coworkers, students, patients, and others in accordance with Cornerstone’s policy.

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees, assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

Job Type: Full-time

Benefits:

• 401(k)
• Cell phone reimbursement
• Dental insurance
• Employee assistance program
• Employee discount
• Employee stock purchase plan
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• Travel

Ability to commute/relocate:

• New Cumberland, PA 17070: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in New Cumberland, PA 17070

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