Join our growing IT team where you will provide leadership and oversight to the IT client technologies team including the Service Support group, Client Systems group, Client Systems Engineer group and Procurement and Asset management. This role is responsible for IT Incident, Problem, Escalation and Fulfillment management which includes level I and II technical support for all IT services, assets, and solutions. Enjoy weekly pay, a hybrid work schedule, and health benefits.

Job Overview: Responsible for IT Incident, Problem, Escalation and Fulfillment management which includes level I and II technical support for Enterprise PCs, and Applications. Responsible for the activities associated with installation, deployment, upgrades of client software, hardware, and networking as it relates to the desktop environments. Oversight of processes and procedures associated with service management including the development and upkeep of a service catalog, service level agreements and monitoring and maintenance of routine systems and applications. Manages the processes to identify, track, escalate, resolve, and report customer issues from the incident through the problem resolution. Ensures that service availability and service quality are increased. Acts as the point of escalation for minor/major incidents/problems and follows through with stakeholders to ensure meeting business needs. Responsible for the overall technical asset management of desktop systems and PC lifecycle management capabilities to include establishing and maintaining hardware and software standards.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits and advancement opportunities. Generous benefits include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms, free uniform cleaning and tuition reimbursement.

Who We Are: Mystic Lake Casino Hotel® and Little Six Casino® are owned and operated by the Shakopee Mdewakanton Sioux Community (SMSC). SMSC has a diverse collection of enterprises on its lands in Prior Lake and Shakopee, Minnesota. From Mystic Lake Casino Hotel, Little Six Casino, and Mystic Lake Center® to natural grocery stores and fitness centers, our enterprises help drive the local economy.

SMSC has donated more than $350 million to organizations and causes and has contributed millions more to regional governments and infrastructure such as roads, water and sewer systems, and emergency services. The SMSC is the largest philanthropic benefactor for Indian Country nationally and one of the largest charitable givers in Minnesota.

We are committed to inspiring possibilities, fostering meaningful connections and creating memorable experiences for our guests. We welcome all voices and encourage innovation. We’re always looking for talented people to join our community. You’ll be part of a fun, connected team that values your skills and supports you as you grow. Stay connected with us at mysticlake.com/careers.

Job Requirements:

Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectations of this job:

• Any combination of post secondary education in Business, Information Technology or related IT field and network experience to equal 10 years.
• 7+ years in leadership role.
• Experience working with business owners and employees to help drive significant improvements in business performance.
• Proven track record of attracting, retaining and developing an IT staff capable of delivering superior results.
• Provide clear and concise oral and written communication to all levels of employees within the company.
• Maintain a high level of confidentiality as needed.
• Organize and prioritize work.
• Manage multiple projects simultaneously.
• Lead employees and translate the vision of the company into actionable plans.
• Work up, down and across the organization as a team player.