Essential Functions

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customers complaints; assists in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in -house events, directions, etc. Responds to all guests requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. Arranges and confirms recreation, business and dining activities both inside and outside the hotel. Promptly responds to requests for dentists, doctors, childcare, florists, etc.

• Knows which activities are available in the city (sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, while ensuring these activities are updated and current.
• Answers telephone calls and inputs messages into the property systems. Retrieves messages, mail, small packages, and facsimiles for customers as requested in a timely manner.
• Registers VIP guests and escorts guests’ to room giving property and room orientation in coordination to Forbes Travel Guide Standards.

Internal Relationships

Reports to Chief Concierge, Assistant Front Office Manager, Front Office Manager, Assistant Director of Front Office and the Director of Front Office

External Relationships

Forms relationships with External vendors and local hospitality and food and beverage owners. Has regular contact with Guest Relations, Front desk, Bell Team and Experience Center.

Qualifications

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical and calculator skills to prepare mathematical calculations without error, e.g., purchasing tickets for guests.
• Ability to listen effectively, to speak and write English clearly. Ability to access and accurately input information using a moderately complex computer system.
• Ability to stand, walk and/or sit and continuously perform essential job functions.

Education/Experience Requirements

Degree in Hospitality or Hotel Management is an advantage

• Minimum 2 year of experience working in a 5-star hotel environment.
• A minimum of 1 years of Front Office experience
• Strong commands of Microsoft Office products, Opera, ALICE, HotSoS, and Rex.

Physical Requirements

Frequency Key:

Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours

Physical Activity Frequency

Sitting Frequent

Walking Frequent

Climbing stairs Frequent

Standing Constant

In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.