Job description

Easy Breathe is a growing eCommerce company looking for an eager and self-motivated individual to join our Written Communications team as a Customer Care Specialist. The ideal candidate for this role enjoys typing, helping people, and conversing with customers over online chats, emails, and occasional phone calls.

We are passionate about helping those who suffer from sleep apnea get the products and services they need. With CPAP therapy, customers are able to get a better night’s sleep and entirely transform their lives. To achieve our goal of making the confusing process of obtaining CPAP therapy easy, we aim to provide our customers with an unmatched customer care experience and that starts with you!

This role is located in Los Angeles, California.

About the Role

Customer Care Specialists on our Written Communications team are responsible for a variety of tasks:

• Assisting between 100 to 250 customers daily through online chats, emails, and occasional phone calls

• Familiarizing yourself with the products and services we offer to fully address concerns and offer solutions to customers

• Supporting our internal customer-facing teams through contributing to training materials

• Supporting and training team members as you gain more experience

• Available to work on the weekend if needed

Who We’re Looking For

We are interested in individuals who embody the following characteristics:

• Must have strong computer/typing skills - at least 65 WPM

• Excellent written communication skills with near-perfect grammar

• Be friendly and positive over written communication

• Must be an independent self-starter with outstanding organizational skills

• Enthusiastic about being a part of a highly motivated team environment and supporting the business whenever and wherever it is needed

• Eager to learn and continuously improve through problem-solving

• Deadline and detail-oriented

IMPORTANT: Please do NOT call our main phone line for recruiting questions or concerns. If you have any questions, please send us a message directly through Indeed.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Los Angeles, CA 90025: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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