This role includes shift times anywhere from 7 am- 7pm.

The Customer Service Level I is an entry level position that works in a high-performance customer focused team environment and is responsible for execution of customer oriented tasks. This position will also be responsible to provide effective resolution to customer issues. Employees in a customer service role must provide courteous and proactive experience in Associa's information inquiry process.

This is a customer service position in a fast paced centralized accounting services environment providing financial services to community associations throughout North America.

Duties include but are not limited to:

. Answers incoming calls in a timely, professional and very courteous manner

. Exhibits professional behavior with both internal and external business associates that reflect positively on Associa and is consistent with company policies and practices.

. Demonstrates excellent flexibility and effective communication skills in their interactions with others.

. Troubleshoots and answers questions from homeowners relating to their account.

. Must apply common sense understanding all job related tasks and interactions.

. Will follow routine protocols. Must be able to identify when routines do not apply in a specific situation.

. Ability to identify and escalate calls to next level for additional assistance as necessary.

. Ability to multi-task while taking incoming calls.

. Must demonstrate acceptable business writing skills.

. Other duties as assigned.

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Time management and time critical prioritization skills.
• Bilingual preferred (English/Spanish fluent)

Education and Experience

• High School diploma or GED Required
• Associates Degree Preferred
• 0 – 3 years of directly related or closely related experience