Job description

ION Solar is looking for an ambitious and qualified IT Helpdesk Engineer. We are seeking an Engineer that will provide on-site and remote IT Support using various channels such as ticket, phone, email, and chat support. Daily tasks will include maintenance of client’s IT environments by providing proactive and reactive support, resolving problems, installing hardware and software, and supporting all client computers, printers, and related equipment. Other tasks include end-user provisioning, software, and hardware troubleshooting, documenting, and performing scheduled maintenance, upgrades, and configurations as needed. You will work with multiple teams organized around specific products or business processes. You’ll be joining a company in a hyper-growth stage.

The ideal candidate will have a passion for technology, be self-motivated, proactive, and possess a friendly demeanor.

What you’ll do:

• Answers phones and dispatch, monitor, and respond to requests received through the helpdesk ticketing system.
• Provide basic system administration for both PC and MAC environments
• Troubleshoot, isolate, and research problems, recommending solutions and escalating to team members when necessary.
• Document all problems by providing a complete and accurate depiction of issues reported, and their resolutions, into our document management system.
• Management of user accounts, groups, and computers; including new hire and new computer provisioning.
• Assign end users and computers to proper groups in Active Directory.
• Perform basic email administration and troubleshooting; adding or removing users from email systems to include Google Workspace
• Perform timely workstation hardware and software upgrades and maintenance as required.
• Train users on how to utilize various software platforms.
• Basic network administration – DNS troubleshooting, Basic understanding of TCP/IP Protocol
• Facilities – setup desks, hang TVs and whiteboards

Qualifications:

• macOS and Windows
• Active Directory
• Understanding of common protocols and services, including DHCP, DNS, FTP(S), HTTP(S), LDAP, SMTP
• Microsoft Office Suite

Considered a plus:

• Virtualized experience (VMWare, Citrix, Hyper-V)
• Network Management & Support
• Scripting (mainly Python and Bash with some SQL and PowerShell)
• Experience with Google Workspace, Office365, Salesforce, and Datto

Basic Requirements:

• Shift: 9am – 6pm or 8am – 5pm
• After-hours Emergency Support Rotation
• Occasional After-hours Projects
• Must be willing to occasionally travel for client projects and implementations.
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Ability and desire to learn.
• Excellent time management skills
• Relevant technical experience
• Must pass a background and drug test.

Employee Benefits:

• Health, Vision, Dental, and Life Insurance
• Two weeks PTO, and paid company holidays
• Certification Training
• Health Benefits - Medical, Dental, and Vision Coverage
• Gym Discounts
• Access to loaded snack kitchen
• Fun-day Friday (Free food)
• Ping Pong

Job Type: Full-time Hourly

Who is ION Solar?

We are a premium full-service solar company with our corporate headquarters located in Provo, Utah. We operate in 9 states and are one of the largest solar installers nationwide. We are in a hyper-growth stage as a company and are looking to bring on smart creative individuals passionate about their work.

We’re committed to our mission - providing our customers with the ultimate alternative energy solution combined with an exceptional customer service experience. We donate a complete solar system for every 2 megawatts of solar we install through our ION Earth program. We work together with partners like Habitat for Humanity to provide solar solutions to homes, businesses, schools, and shelters in need, lessening the burden of high utility costs and doing good for our beautiful earth.

We power people—the people who make a difference in this world. While the majority are still settling, we power the rest—the people who demand a better way. We power the growing minority. Our people write their own stories. They aren't passive. They want better, and they make things better from the environment to their family budget.

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Provo, UT 84604: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)

Work Location: One location

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