Job description

Days Inn Fort Lauderdale Airport North is seeking a HOTEL Front Desk Agent, you’ll be responsible for providing the highest level of service possible in an efficient, courteous and professional manner.

Key responsibilities of a HOTEL Front Desk Agent include:

• Checking guests in and out of the hotel in a efficient, courteous and professional manner
• Ensuring that special requests are noted and fulfilled
• Communicating with all departments regarding any special requests/needs
• Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
• Interacting with hotel associates in a professional manner, assisting other departments with necessary information
• Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
• Managing and resolving all guest complaints and compliments in a professional and courteous manner
• Listening and responding to guest inquiries using a positive, clear speaking voice
• Maintaining an up to date working knowledge of all property amenities as well as any special events

Job Requirements:

The ideal Guest Service candidate will have two years of customer service experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction. The minimum qualifications for this position are:

• High school degree or equivalent
• Strong computer skills
• Pleasant telephone demeanor
• Ability to handle stressful situations in a calm, professional manner
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Must have the ability to work a varied schedule that may include evenings, nights, and weekends and holidays.
• The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper.
• Ability to handle cash and credit transactions
• Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers
• Ability to multi task and handle stress in busy periods.
• The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper.
• Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers.

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Experience:

• Hotel Front Desk: 1 year (Required)

Work Location: In person

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