Job description

Summary:

Mesalands Community College is seeking a full-time Information Technology Support Specialist.

We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. duties include resolving technical issues, maintaining hardware and software installations, and improving IT systems. You will be required to provide IT support to customers and to advise on IT equipment upgrades.

To ensure success as an IT support specialist, you should possess extensive experience in providing information technology support in a fast-paced environment. IT support specialists contribute to increased productivity by ensuring that company IT systems run efficiently.

IT Support Specialist Responsibilities:

● Consulting with IT managers and other departments as required.

● Providing IT assistance to staff and customers.

● Training end-users on hardware functionality and software programs.

● Resolving logged errors in a timely manner.

● Monitoring hardware, software, and system performance metrics.

● Updating computer software as well as upgrading hardware and systems.

● Maintaining databases and ensuring system security.

● Documenting processes and performing diagnostic tests.

● Keeping track of technological advancements and trends in IT support.

IT Support Specialist Requirements:

● Exceptional ability to provide technical support and resolve queries.

● In-depth knowledge of computer hardware, software, and networks.

● Ability to determine IT needs and train end-users.

● Proficiency in IT helpdesk software, such as OSTicket.

● Experience in documenting processes and monitoring performance metrics.

● Advanced knowledge of database maintenance and system security.

● Ability to keep up with technical innovation and trends in IT support.

● Exceptional interpersonal and communication skills.

Language skills:

Strong verbal, written, and interpersonal skills are a must. Ability to read and interpret texts related to the discipline; documents such as safety rules, operating and maintenance instructions; and procedure manuals. Ability to write required reports and correspondence, and memos. Ability to effectively present information to individuals and groups of students and others from within Mesalands Community College and out in the community.

Mathematical skills:

Ability to perform basic mathematical functions.

Reasoning ability:

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Technology skills: Computer Competency; Capable of applying and maneuvering within various software packages including but not limited to Microsoft Windows, Microsoft Word, Microsoft

Outlook, and Internet.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to walk, stand, sit; use hands to handle or feel objects, tools, and controls; reach with hands and arms; stoop, kneel, and lift; and talk and hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds, depending on the discipline area.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment varies from low to high. Job performed indoors in a classroom and studio environment with adult students.

About Mesalands Community College:

Mesalands Community College is in Tucumcari, New Mexico nestled among the beautiful mesas of eastern New Mexico on Interstate 40 between Albuquerque, NM and Amarillo, TX and along historic

Route 66. Outdoor opportunities abound with lakes, hiking, and mountains. MCC is ranked in the top

2.9% of all community colleges in the US, 11th most affordable community college in the US, and 2nd best community college in New Mexico. Historic Tucumcari is a small, affordable town with mid last century accents, top ranked local restaurants, and a small-town friendly charm. Mesalands is a small comprehensive community college where everyone works as a team for student success and access and is a residential institution attracting, not only local students, but students from across the nation and abroad. MCC is home of the North American Wind Training and Research Center, the Center for

Innovation for Renewable Energy (wind, solar, and stored energy), the wind energy training program is ranked in the top 3 in the nation, the agricultural programs are ranked in the top 10 in the nation, a vibrant paleontology program hosts the Mesalands Dinosaur Museum of finds from local digs. In addition to a range of associate of arts degrees, ideal for transfer, MCC offers numerous occupational/technical associate of applied science degrees in a wide range of areas including cowboy arts, silversmithing, agribusiness, Farrier, and ranch sciences embrace the southwestern culture. MCC is home of nationally ranked athletics in both golf and rodeo. MCC is a proud Hispanic Serving and Rural

Serving Institution, a member of Excelencia in Education, Hispanic Association of Colleges and

Universities, and a leader in student success and access through guided pathways.

Closing Date:

The position is open until filled with the first review of applications to begin August 23, 2022.

To Apply:

Applicants must submit: 1) a resume; and 2) a completed Mesalands Community College Employment

Application. References and former employers will be contacted. Applicants will be notified if selected for an interview. Search may be extended if additional candidates are needed.

Mailed or fax applications will not be accepted.

Use the following link to complete the Mesalands Community College Employment Application and attach required documents. https://www.mesalands.edu/faculty-and-staff/employment/

Non-Discrimination Statement:

Mesalands Community College (MCC) is committed to creating and sustaining a community that celebrates individual differences and diversity. We are dedicated to improving access to equal opportunities to all persons. MCC is dedicated to eliminating discrimination and prohibits discrimination against any person based upon their race, age, religion, color, national origin, ancestry, sex, sexual

orientation, gender identity, spousal affiliation, pregnancy, childbirth, condition related to pregnancy or childbirth, physical or mental disability, serious medical condition, or veteran status in violation of the law, in its educational programs, activities or employment

Job Type: Full-time

Pay: $30,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift

Ability to commute/relocate:

• Tucumcari, NM 88401: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• IT: 1 year (Preferred)

Work Location: One location

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