Job description

Job description

We might be the biggest story you’ve never heard about. When Covid started, Go made a big bet: that it could save Essential Workers more money on car insurance than any time in history by offering half-off rates. This bet stemmed from our belief that most accidents don’t need to happen. We thought Essential Workers get in less accidents, and with half of us driving why not offer half rates? Fast forward to today, and we’ve saved Essential Workers and their family members close to $100mm. With a desire to create a lasting impact, and to build a career in a high-growth tech company, this is the role for you.

What is the role?

You will start in our Go Boot Camp and Immersion, a four-week program educating you on the Go culture, values, and principles we use every day with customers. Like most of your colleagues in Boot Camp you will not likely have had any experience with customers and claims, but by the end you will be fully equipped to delight customers.

You will join our Claims team, delivering a simple, fast and reliable experience for our customers when they are in an accident. All of us can remember a time we or someone we know had a challenging time with their insurance company when they were in an accident. You are part of the team that is defining an experience that has never happened before. For example, Go customers have NFTs for their cars, Go customers get responses in seconds not days, and Go customers get their payments instantly in mobile wallets.

There are multiple opportunities to further your career across the department or the company, with the majority of Claims team members progressing towards opportunities in our Product, Marketing, or Support teams. You could also go on to take up a Leadership position, or take on a more specialized claims role in our Specialized Claims team.

Claims

As a Go Claims team member — you will not be just an adjuster, and instead will be using data, software and services to provide a next-generation experience for our customers. Our brand promise is when a customer has a claim to be taken care of the way they want. With our top-ranked iPhone app, leading edge software, and rapid online payments (the fastest in the industry), you will be delivering an experience that customers regularly rate five stars. On any given day, we are supporting close to 50,000 drivers across most of the United States. From helping a customer with an unexpected fallen tree, to a light collision, to a truly urgent situation, you are part of a team that customers rely on in challenging situations and provide real relief.

You need to have:

• The ability to join Go Boot Camp and Immersion
• A Bachelor’s degree (or above) or relevant work experience
• Pass insurance licensing exams during the Go Boot Camp
• Passion for helping customers in real-world situations with real impact (add your favorite app in the subject line of your application)
• The resilience to learn and adapt quickly in a dynamic environment
• Excellent communication skills on text, phone and email (list your three favorite foods in the notes section)
• Strong ambition to pursue a meaningful career, with a deep interest in making an impact

Location:

• Work From Anywhere (WFA). We provide a great remote work set up with a new MacBook, large monitor, standing desk, AirPods, even an Oura ring and more
• We are also soon launching our new remote workspaces at both members-only SoHo Works in LA and NY, as well as new spaces in Austin and Phoenix
• As a Go team member you can be WFA 100% of the time or see other team members in our remote workspaces every day

Check out our Instagram @gocarinsurance, and apply for this role here https://docs.google.com/forms/d/1-8jeAbqu76heB7gVHBtFOHZQ5p6jRbb5eUsYpCgvUIw/edit

About Go

Go is an insurance company built on the belief that most accidents don’t need to happen. Go studied traffic patterns and noticed that over the past 100 years, 90% less accidents occur today. They believed if you created a ”SafeMap” that measured traffic patterns to show not just the shortest or fastest route like Google Maps or Waze — but the safest routes based on 100 years of data — you could help even less accidents happen. This would be beneficial for Go to make money as an insurance company with less accidents, and would also be beneficial for drivers who would get hurt less by not being in accidents, and have lower rates.

In March 2020, when the pandemic began, Go looked at its Safe Map and could see that less than half the drivers were on the road. It then asked the question “if half of us are on the road, why not offer half prices?” Go further saw that the only drivers that were on the road were Essential Workers. It then cut rates in half and its business grew from $0 to $80mm in a little under two years. It is currently in 1/3 of the US, and is now expanding across the country.We might be the biggest story you’ve never heard about. When Covid started, Go made a big bet: that it could save essential workers more money on car insurance than anytime in history by offering half-off rates. Fast forward to today, and we’ve saved Americans close to $100mm.

We are at our fastest growth yet — and offering a role with three benefits not available all at once with any other insurer:

• First, we are offering an entrepreneurial culture where you will own your priorities and make a real impact on customers lives.
• Second, for compensation we are offering a $2,750 signing bonus — available January 2022 only — as well as above-market salaries, with great benefits like Apple hardware including a Watch, Airpods, and even an optional Oura ring to help stay balanced
• Finally, this role includes stock options for a company that could have meaningful value in the near future.

We’re looking for more team members who want to solve the biggest challenges, be part of a critical multi-billion dollar industry, and most importantly -- make a real impact on real people’s lives. This isn’t an easy role -- but it’s probably one of the most rewarding you’ll have, and you’ll be part of a great team.

As a Go Insurtech Claims Specialist — you will no longer just be an adjuster, and instead will be using data, software and services to provide a next-generation experience for our customers that have claims. Our brand promise is when a customer has a claim to be taken care of the way they want. With our top-ranked iPhone app, leading edge software, and rapid online payments (the fastest in the industry), you will be delivering an experience that customers regularly rate five stars. We are a unit. We set priorities, solve challenges, and execute.

Requirements

• Passionate about being part of a next-generation claims experience
• Desire to contribute to an operation that is moving manual labor to automation, enabling us to give our customers more time for their most important priorities
• Familiarity with a team environment using data, software, and services to advance operations
• 2+ years experience directly handling car insurance claims @ a top 30 insurer
• Passionate about mobile apps (add your favorite one in the subject line of the application)
• Excellent communication skills on text, phone and email (list your three favorite foods in the notes section)
• Proficient in reading, understanding, and communicating vehicle repair estimates
• Licensed as a P&C adjuster in Texas, and able to get licensed in California in your first two months
• Desire to be part of a mission-driven team and make real impact

Check out our Instagram @gocarinsurance

Apply for this role herehttps://docs.google.com/forms/d/1-8jeAbqu76heB7gVHBtFOHZQ5p6jRbb5eUsYpCgvUIw/edit

About Go

Over the past year and a half, in the midst of an unprecedented health and economic crisis, one California startup figured out a way to put more than $100M back into the pockets of Americans. Go Insurance reoriented its business to create a new product called Go Essential Transactions (GET), offering half-off auto insurance to essential workers across the country. Go accomplished what so many said was almost impossible: bringing its essential rates to one-third of the country, rapidly scaling up its operations, and becoming one of the fastest-growing insurance companies by offering the most affordable insurance in American history.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Remote

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