Pay Grade/Pay Range: 53 Hourly (non-exempt) - Minimum - $ 11.25 Midpoint - $ 15.44

Department/Organization: 208449 - UMC Sports Medicine

Normal Work Schedule: Monday - Friday 8:00am to 4:45pm; limited nights/weekends

Job Summary: The Medical Receptionist ensures that patient flow is handled in an effective and timely manner. He/she is responsible for receiving, screening, handling, and/or distributing incoming calls. The medical receptionist may also schedule or greet patients, collect payments, and handle other various office tasks.

Additional Department Summary: The Patient Services Associate is responsible for a variety of functions, with an emphasis on creating a friendly, welcoming and well-organized office to deliver excellent customer service via telephone and in person and facilitate the patient’s flow through our facilities. The Patient Services Associate greets patients and visitors, screens and updates intake and demographic information as well as collects patient payments, copays, manages the checkout process, coordinates future appointment scheduling and referrals. The Patient Services Associate is also responsible for daily patient payment posting and reconciliation, ensuring insurance information is current and accurate in the electronic patient record as well as ensure patient paperwork is properly scanned to the medical record or routed appropriately. The position is considered as an integral part of the patient care team.

Required Department Minimum Qualifications: High School diploma or the equivalent and one (1) year of general office experience. Summer jobs and internships will be counted toward meeting the experience requirement.

Skills and Knowledge: Successful candidate must demonstrate the following skills and traits:
1. Efficient and accurate computer and data entry skills.
2. Ability to perform cashier functions, accepting payments, making change, and balancing end of day processes.
3. Excellent communication, public relations and customer service and telephone etiquette skills.
4. Ability to multi-task and handle incoming calls and patients simultaneously.
5. Desire to exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.
6. Willingness to learn and consistently deliver patient centered high quality customer friendly service.
7. Understanding of the need for strict confidentially of protected health information and the requirement to follow HIPAA regulations at all times.
8. Punctual and reliable.

Preferred Qualifications: Medical office experience is preferred but no required for this position.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases.