Operations Support Specialist is responsible for accurately inputting data into various systems and providing exceptional customer service to clients. They work closely with other team members to ensure that all data is accurate and up-to-date, and that customer inquiries and issues are resolved in a timely and professional manner.

Duties and Responsibilities:

• Accurately input data into various systems, databases, and spreadsheets.
• Conduct regular data audits to ensure accuracy and completeness of data.
• Respond to customer inquiries and provide exceptional customer service through phone, email, and chat.
• Resolve customer issues in a timely and professional manner.
• Work closely with other team members to ensure that customer needs are met and that all data is accurate and up to date.
• Follow established procedures and protocols to maintain the security and confidentiality of customer information.
• Provide support to other departments as needed, such as assisting with inventory management, order processing, and shipping/receiving.
• Maintain up-to-date knowledge of company products, policies, and procedures.
• Contribute to the development and implementation of process improvements to increase efficiency and effectiveness of operations.

Qualifications:

• High school diploma or equivalent; Associate degree in business or related field preferred.
• 1-2 years of experience in data entry and/or customer service.
• Strong attention to detail and accuracy in data entry.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office and other relevant software applications.
• Familiarity with customer service software and tools.
• Strong problem-solving skills and ability to work well in a team environment.

Working Conditions: Operations Support Specialist typically works in an office environment during regular business hours. They may be required to work outside of regular hours on occasion to meet deadlines or resolve customer issues. The role may also require sitting or standing for extended periods of time, as well as using a computer for long periods.