The Practice Transformation Specialist works with Advanced Medical Homes (AMH) and Care Management Agencies (CMA) in the Alliance Health region to improve quality of care. This position serves as a consultant to provider practice staff to improve patient outcomes by enhancing skills in process improvement, team-based care, encouraging patient engagement, sharing identified practice population trends and analyzing quality data and performance measurements. The Practice Transformation Specialist also collaborates with the Alliance Health Clinical Operations team in the development, implementation, and optimization of training materials used to facilitate practice transformation in the Alliance Provider Network.

This position is fulltime remote. The successful candidate must be available to travel and serve Alliance members/providers within the Wake County area as needed.

Responsibilities & Duties

Provide Support to Network Providers

• Assist providers to evolve administrative and clinical workflows and processes aimed at improving outcome-based care
• Educate practice’s in CQI principles and practice
• Meet with providers to review performance reports and quality dashboards
• Collaborate with AMHs and CMA to support integrating administrative, financial, and clinical systems and data for better performance and improved outcomes

Provide Training & Coaching to Network Providers

• Deliver practice-level education, training and provide providers with toolkits for improving member care
• Educate providers on available resources and systems, such as JIVA and NCCARES 360
• Provide customized coaching at clinical sites (e.g. community health centers, PCP offices and comprehensive behavioral health provider sites) by working with the sites to identify site-specific needs and opportunities, prioritizing areas of focus and identifying available and needed resources

Provide Data Support to Network Providers

• Work with practice sites to produce reports on their progress on quality, financial, and utilization goals and share outcomes of quality and clinical measures

Support Implementation of Provider-led care management

• Ensure implementation with fidelity to care model
• Transparently share challenges and barriers regarding site implementation and share solutions for effectively implementing the interventions
• Guide clinic staff and leadership on the implementation of best practices
• Address barriers to effective implementation of improvement processes
• Propose solutions for practices/health centers to consider in addressing barriers

Cross-department collaboration

• Work as part of an interdisciplinary team to create and deliver products and services including user education and training materials, project plans, tool kits, and evaluation materials
• Works with QM, Provider Network Evaluation, Care Management and Finance departments to identify areas of opportunity and improvement related to network care management entities and large primary care systems

Minimum Requirements

Bachelor's degree from an accredited college or university and five (5) years of post degree experience as a healthcare quality and process improvement leader in operations.

Current, valid Drivers license

Preferred Experience

Experience in community health and training and/or certification in project management, process improvement, quality improvement, or patient-centered medical home is highly preferred.

Experience in any of the following areas would be valuable for this employee: Public speaking, mediation, presentation development, training, group facilitation, advocacy, regulations compliance, or project management.

Physical Health experience is preferred.

Knowledge, Skills, & Abilities

• Understanding of Health Information Technology (HIT) and its role in improving healthcare outcomes.
• Knowledge of the fundamentals of lean or PDSA process improvement
• Moderate analytic knowledge (including pivot tables, Pareto analysis, sources of errors in data, risk adjustment, price/volume variance analysis, application of benchmarks, coefficient of variance)
• Understanding of specifications of quality, utilization and financial metrics, specifically HEDIS
• Knowledge of population health, social determinants of health and clinical integration
• Moderate project management skills (including ability to map dependencies, identify critical path)
• Customer service principles
• Knowledge of CPT, ICD, and HCPCS coding
• Ability to prioritize workload as appropriate to ensure on‐time project completion
• Proficiency in Microsoft Office Professional products, including Visio and PowerPoint
• Excellent verbal/written communication, interpersonal, analytic, and customer service skills
• Ability to use data to drive change; including presenting data performance to providers
• Ability to work effectively on simultaneous projects with competing priorities
• Ability to function in a team‐based work environment collaboratively and collegially
• Detail oriented; Highly organized
• Ability to generate trust and build collaborative relationships internally and externally

Salary Range

$58,967 - $101,510 annually