Job description

Looking to build a lasting career? Join a team that is inclusive and embraces all individuals. Intermountain Centers is one of the largest statewide behavioral health and integrated care organizations in Arizona. What does building a lasting career look like?

• Top-level compensation packages
• Exceptional health, dental, and disability benefits
• Career and compensation advancement programs
• Student loan forgiveness programs
• 401k company match
• Bilingual pay differential
• Holiday, PTO and employer paid life insurance
• Clinical licensure supervision and reimbursement
• Evidence-based treatment approaches, training, and supervision
• One of the first fully vaccinated COVID-19 workplaces in Arizona

Intermountain Centers and its statewide affiliates, Community Partners Integrated Healthcare, Pinal Hispanic Council, Intermountain Health Center, Intermountain Foster Care, Behavioral Consultation Services and MHRI Housing are currently recruiting career-minded individuals interested in opportunities within the largest adult and child service continuum in Arizona.

Intermountain Centers is committed to the safety and well-being of our employees, our members, and the communities we serve and, as such, we require all employees to be fully vaccinated from the COVID-19 virus. Proof of full vaccination status is required prior to the start of employment.
GENERAL SUMMARY: The Program Assistant (PA) provides multi-task supportive functions and assistance to the team. The PA is the primary customer service representative, and provides: Clinic reception, appointment scheduling, data entry, records, processing, financial assessment and administrative assistance. Responsible for providing treatment, rehabilitation, and support services to adults with serious and persistent mental illness. All the individuals we serve live in the community and the services we provide are community based.

JOB RESPONSIBILITIES:

• Serves as the primary resource to the team for a variety of clerical functions including being the primary phone contact for the team and relaying incoming messages to the appropriate team member.
• Maintains, verifies, and updates clinical staff schedules.
• Completes daily, weekly, and monthly schedules for clients.
• Participates in daily rounds and provides team with relevant client information.
• Assists in the maintenance of client budget sheets and assists with client payee duties.
• Interfaces with clients daily and demonstrates a Recovery Model Approach.
• Works closely with team leader, therapists, and case managers to support coordination of care. Assists team members by coordinating completing case related papers, assisting with phone calls and other case related activities.
• May be required to transport members in personal or company vehicles.
• Serves as a liaison of the program for internal and external resources to share information and assist with coordination of client needs.
• Tracks various data elements, including outcome measures and other data necessary to complete required reports.
• Prepares teams’ daily notes of client contact; identifies pertinent information to document and ensures entries are completed.
• Work collaboratively with a wide range of clinical and Non-clinical disciplines to access client and family needs, design effective care planning or service goals or medical treatment plans regarding utilization of additional resources (i.e. community resources, home health and hospice).
• Work in tandem with Probation Department, Sheriffs office and other criminal justice partner agencies, and other community partners across the County if applicable.
• Strategically build and maintain relationships with co-workers.
• Utilize effective and assertive communication, problem-solving and conflict resolution skills.
• Ability to function effectively as part of a multi-disciplinary personnel team displaying exceptional interpersonal skills.
• Demonstrate multicultural skills, knowledge, and experience, including the influence of cultural issues and providing services with appropriate cultural context.
• Some programs may require evening and weekend shifts.
• Responsible for following any policies, procedures, and controls established by the organization, the HIPAA Privacy Officer, and/or the HIPAA Security Officer regarding access to, protection of, and the use of PHI.
• Performs other duties as assigned or necessary as it relates to the general nature of the position.

QUALIFICATIONS:

• Education –
• Bachelor’s degree in behavioral health preferred, OR, BHT Level accepted.
• Experience –
• No fewer than 6 months of experience working in the public behavioral health system (preferably with members with SMI)

REGULATORY:

• Proof of COVID-19 vaccination required.
• Minimum 21 years of age.
• Arizona Level One Fingerprint Clearance Card (must possess upon hire and maintain throughout employment).
• CPR, First Aid & AED certification, if required (must possess upon hire and maintain throughout
• employment).
• Valid Driver’s License, 39-month Motor Vehicle Report, proof of vehicle registration and liability insurance that meet company insurance requirements, if required.
• Negative TB test result, if required (Employer provides).

Questions about this position? Contact us at HR@ichd.net.

ICHD is an equal opportunity employer. ICHD does not discriminate based on age, ethnicity, race, sex, gender, religion, national origin, creed, tribal affiliation, ancestry, gender identity, sexual orientation, marital status, genetic information, veteran status, socio-economic status, claims experience, medical history, physical or intellectual disability, ability to pay, source of payment, mental illness, and/or cultural and linguistic needs, as well as any other class protected by law.

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