Description

UPMC and Workpartners has an exciting opportunity for a Program Manager. This is a Monday through Friday daylight role (regular, full-time) with hybrid work arrangements (2 days a week minimum in office/community and remainder of time at home).

The Program Manager provides assistance to the Allegheny County HealthChoices Regional Director in the administration of all programmatic aspects of the Allegheny HealthChoices Product, specific to Substance Use Disorder (SUD) and Recovery treatment and services. The Program Manager assists with the identification of programmatic process improvement opportunities and facilitates cross-departmental workgroups established to improve work processes. The Program Manager assists the Director in maintaining effective communication with the Allegheny County Department of Human Services and stakeholder groups.

Responsibilities:

• Participate in the SUD and Recovery outcome measurement activities of the organization; communicate with stakeholders regarding the specific SUD and Recovery outcome initiatives.
• Monitor compliance with specific regulatory or contractual obligations as assigned and identify any areas of concern to the Regional Director; assist the Director and other Community Care staff in developing action plans to continually improve the overall performance of the Program in the areas of SUD and Recovery.
• Assist with the preparation of written organizational responses to requests from the County, AHCI or other stakeholder groups as assigned.
• Assist with the development of internal policies as they relate to external affairs.
• Share feedback from stakeholder groups with the Regional Director; assist in the development of plans to address any identified SUD and Recovery services concerns; monitor that necessary internal follow-up is completed.
• Work with the Regional Director and other Community Care staff to define, develop and implement programs and services to further the mission and goals of the Allegheny HealthChoices program.
• Assist the Allegheny Regional Director and the Director of Community Relations in maintaining a very active organizational presence in the community by attending various community-based meetings with providers, consumer and/or family groups, county representatives, and advocacy groups.
• Support a corporate culture of commitment to customer service (internally and externally), accountability, and public health interest.
• Work with the Regional Director to monitor the management of other County-funded SUD behavioral health services.
• Assist the Regional Director and Reinvestment Project Director in the overall management of reinvestment initiatives.
• Attend Advisory Board meetings and required meetings with stakeholders as assigned.
• Other duties as assigned by the Allegheny County HealthChoices Regional Director.

Qualifications

• Masters Degree in a human services field with a minimum of five years experience in a mental health setting.
• Experience with behavioral health and substance use disorders strongly preferred.
• Experience in managed care preferred.
• Advanced knowledge of the current public service delivery system and the population served.
• Direct service experience preferred.
• Excellent written and oral communication skills required.
• Ability to manage projects from initiation to implementation by targeted completion dates.
• Ability to facilitate effective internal communication to ensure implementation of programmatic process improvements.
• Excellent problem solving skills based on a comprehensive understanding of the operating practices of the organization.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran