Scope:

Consistent with Company standards, the Propane Technician Trainee will oversee the installation, tracking, and safety of the company's propane assets. The Technician will work independently with onsite and/or remote support and direction from Plant Managers and more senior service personnel.

Significant Activities & Deliverables:

• Reduce company's Cost of Risk. Ensure that company and government safety, policy and regulatory standards are met at all times and maintain zero preventable accidents.

• Maintain customer information, safety and compliance records using physical and electronic file systems

• Install, maintain, troubleshoot and repair propane distribution systems

• Deliver propane fuel as required. Follow loading and unloading procedures.

• Maintain delivery and service vehicles. Review maintenance records, perform pre-& post trip inspections. Report needed repair and certification issues.

• Meet established performance metrics such as billable time, productivity, percentage of assets touched and efficient usage of inventory and equipment. Treat propane technician responsibilities as a profit center.

• Maintain daily trip logs, shipping papers, system test documentation and related information.

• Maintain excellent customer service standards including respectful image and tact. Address customer service issues and strive to maintain zero service related complaints.

• Create job estimates.

• Develop and supply sales leads. Accompany sales team on propane related sales calls.

• Observe, learn and apply knowledge and skills handed down from more experienced technicians and provide guidance to less experienced techs or drivers.

• Provide training to customers, drivers and staff

• Pursue additional CETP certifications - dispenser installation, vapor distribution systems installation and operation, etc.

• Assist with other technical projects i.e. lube and fuel tank sets, plant maintenance issues.

• Propane tank and LP equipment installations

• Propane tank maintenance/service/diagnostics of valves, seals, meters, registers, vaporizers, heaters, appliances, pumps, motors, etc.

• Gas Piping installations

• Knowledgeable in gas pipe fitting

• Knowledgeable in commercial electrical

• Complete understanding of NFPA 54 and NFPA 58 LPG Code

• Perform Leak checks/pressure tests and other required inspections

• Knowledgeable in LP appliance service

• Safely operating boom/crane trucks

• Maintain adequate parts inventory

• Perform vehicle inspections

• Complete proper documentation including equipment agreements, service orders, safety documentation, dispenser training, leak check forms.

• On Call duties including nights and weekends to respond to leaks/out of gas situations

• Able and willing to drive a bobtail to deliver propane as needed

• Perform site surveys on new customer installations

• Certified in CETP modules 1&2 for bobtail deliveries, 3 for plant operations, 4 for vapor distribution systems, 5 for dispensers

Leadership and Team Reach:

• Ability to work well with a variety of departments including plant office, drivers, sales, vendors and customers

• Collaborate with other Propane Technicians, Plant Managers, Safety Managers and Insurance Representatives

• Understands and lives by our Core Values:

Be Courageous: Seeks to understand before being understood-Pursues personal growth-Seeks to understand personal shortcomings-Invites peers and direct reports to speak candidly into their life-Honors their feelings and communicates them in a constructive manner

Do What I Say Im Going to Do: Demonstrates honor and integrity-Does not leave a fellow team member behind-Demonstrates personal accountability

Enjoy Serving Others: Engages with others in an open and non-judgmental manner-Demonstrates empathy-Finds true joy in helping others succeed-Enjoys the daily journey of life

Have Fun: Demonstrates a passion for life-Brings out the best in others-Enjoys exploring new ideas and experiences-Models celebration

Minimum Qualifications:

• High School, GED equivalent or higher

• Excellent internal and external customer service

• Clean driving record

Abilities

• Organization, math and reading skills

• Analytical

• Efficient mind set-i.e. walk less, touch less

• Computer skills including Excel & Word

• Self-Starter and often self-supervised

• Takes ownership of projects and initiatives

• Flexible-can adjust to shifting demands

• Understand, follow and give oral and written instructions

• Establish and maintain cooperative and effective working relationships with others

Work Environment and Physical Demands

• Outdoor environment

• Ability to lift 75+ lbs

• Regular exposure to the elements (heat, cold, rain, snow), fumes, dust and odors

• Able to dig, climb and access confined spaces

• Extended and on call hours required at times to support business requirements, including some weekends and holidays

• PPE requirements including steel toes boots, hard hat, safety glasses, safety vest, gloves, ear protection, and cold protection