Work Schedule: Monday - Friday 8 am - 5 pm

Why UAB Medicine:

Located in Birmingham, UAB Medicine is one of the top academic medical centers in the United States and Alabama’s largest single-site employer. In addition to providing health care services for more than 1.6 million patients annually, we are committed to educating medical professionals and advancing medical science through research. UAB Medicine is anchored by UAB Hospital, which has been named one of U.S. News & World Report's Best Hospitals, ranked as America’s No. 1 Best Large Employer in 2021 by Forbes magazine, and among the 150 Top Places to Work in Healthcare by Becker’s Hospital Review, and we received a Top Ten Consumer Choice Award from National Research Corp.

UAB Medicine was recognized as a Magnet-designated organization for the fifth consecutive time by the American Nurses Credentialing Center Magnet Recognition Program® and is only the 21st hospital worldwide to receive this designation five consecutive times. UAB Medicine also was designated a Health Care Equality Leader by the Human Rights Campaign Foundation for demonstrating leadership in LGBTQ health care and employment.

We care for you with our comprehensive benefit packages:

1) 100% tuition assistance at UAB
2) Industry-leading health plans
3) Generous paid time off
4) Retirement plan with employer match
5) Qualifying employer for the Public Service Loan Forgiveness (PSLF) Program.

Job Summary:

This position provides Mac/PC computer support for faculty, fellows, residents, & department support staff. This will include user communication and follow through on requests, technical support of hardware and applications, and prioritization to resolve requests efficiently. Liaison with UABHS information services department and Imaging Informatics team. Maintain hardware inventories, manage software licenses for supported systems and install/update software/hardware as required to maintain security compliance and current specification. Configure and deploy workstations for diagnostic PACS imaging. Works with Imaging Informatics team on special projects as requested. Prepare instructions and training on various software and hardware as needed. Perform other duties as requested by the Imaging Informatics Director.

Position Requirements:
EDUCATION AND EXPERIENCE:

Required: Position requires a Bachelor’s degree in Information Technology or related field or at least 5 years progressive experience.

Experience: Must have extensive working knowledge of Macintosh and PC environment. Has worked in a help desk/PC support role for at least 3 years where PC builds, application support, and inventory management were a requirement. Experience with tools for centralizing management of Macintosh or PC deployments like SCCM and/or JAMF.

Additional Desirable Qualifications: This position requires a person who possesses the ability to initiate activities independently, with strong organizational skills and critical thinking. This position must also handle multiple objectives with little supervision. Effective communicator with customers, peers, and senior roles demonstrating great listening skills and consistent follow through.

LICENSE, CERTIFICATION AND/OR REGISTRATION:

Required: None

TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs