Job description
Overview:
As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
Primary responsibilities include:
Position Preferences:
Envoy Air Inc. is a wholly owned subsidiary of the American Airlines Group. With more than 16,000 employees, Envoy is the largest provider of regional flight service to American Airlines. Flying under the American Eagle brand and livery, Envoy provides ground handling services for many American Airlines flights. The Company was founded in 1998 as American Eagle Airlines, Inc. and in 2014, changed its name to Envoy Air Inc. Envoy is headquartered within the Dallas metropolitan area in Irving, TX with large operations in Dallas/Fort Worth, Chicago, Miami, New York, and Los Angeles. At Envoy, we go beyond transporting people from one destination to another. Our goal for employees is to take you where you want to go - whether a short-term stay or a lifelong career.
Are you ready for take-off?
Responsibilities:
We are looking for a customer oriented professional to join us at our Corporate Headquarters as the Receptionist. The Receptionist reports directly to the Supervisor, Talent Acquisition, and some reporting responsibility to the Facilities Manager.
As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
Primary responsibilities include:
Provide guidance, driving and address directions, facsimile numbers and other pertinent guidelines to visitors, contractors and vendors conducting business with Envoy Headquarters staff- Announce all campus visitors and direct to designated lobby locations
- Manage, sort, distribute and secure all incoming and outgoing campus mail and packages, keep stock inventory for UPS, FedEx, Comat, USPS and courier services.
- Screen and direct all incoming calls from Envoy’s mainline and the Talent Acquisition mainline to appropriate personnel; additionally, reply to all voicemails on each phone mainlines
- Assist recruiters and recruitment coordinators with candidate pre-employment tasks, badging activation
- Receive, sort, distribute, and track all Envoy Employee Company ID badges
- Manage the Talent Acquisition group Outlook account, this includes replying to all incoming inquiries and sending any required follow-up work to the appropriate recruitment staff
- Communicate with active candidates missing pre-employment documentation and provide deadlines to receive documentation
- Communicate interview process information and ensure candidates understand what to expect on the day of the interview
- Arrange travel and accommodations, and prepare vouchers for visitors
- Coordinate and schedule weekly vendors to participate in our Tuesday Vendor days, when requested
- Maintaining Envoy Headquarters office services/vendors listing
- Perform clerical/administrative support tasks – HR records, filing, photocopying, transcribing documents, and fax support. Assist other administrative staff with overflow
- Arrange Envoy Headquarters room reservations for various departments using the Outlook calendar
- Assist Office Administrator in planning and executing office events and meetings
Qualifications:
Minimum age of 18- High school diploma or GED equivalent
- At least one (1) year of previous receptionist and clerical experience
- Intermediate to advanced working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
- Experience working with a multi-line phone system
- Demonstrated ability to communicate effectively, both verbally and in writing
- Ability to maintain complete confidentiality and discretion in all communications
- Must be able to read, write, fluently speak, and understand the English language
- Possess the legal right to work in the United States
Position Preferences:
- Prior working experience with an applicant tracking system
- Previous experience working with confidential material
- Familiarity with SharePoint
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