Job description

Relationship Specialist

Job Overview:

Working within a financial institution or with a program office, a Relationship Specialist supports the program by supporting the program management and Financial Consultants. The person in this administrative, client facing role must maintain consistent and effective communication between the management and the Financial Consultants, to guarantee progress towards common goals.

Duties and Responsibilities:

• Answer phones, check messages
• Assist with scheduling appointments and preparation of client paperwork and presentations
• Assist with new client onboarding process
• Manage related client information including identifying, investigating and establishing affiliates and maintaining accuracy of client relationships as they apply to various financial data and reporting systems.
• Help coordinate submission of marketing materials to Institution Compliance & LPL Marketing Regulatory Review
• Help coordinate marketing events associated with the institution or program.
• Track key customer demographics for institution to help management determine best practices and products for location.
• Produce reports for management and Financial Consultants based on program data, client data and/or regional data, gathered from multiple sources to:

• Track key customer demographics for institution to help management determine best practices and products for location.

Skills and Specifications:

• Strong communication and interpersonal skills, both written and verbal. Able to effectively present to and communicate with management and other team members.
• Superior customer service and attention to detail.

· Proactive, dependable, hardworking and flexible.

• Demonstrate commitment to accuracy and quality while meeting goals or deadlines.
• Ability to prioritize workload and perform multiple tasks.
• Self-directed and able to work within a team to expedite completion of critical projects with other functional groups.
• Ability to work well in a fast-paced, deadline-driven setting.

• Strong administrative, organizational and project management skills.
• Ability to negotiate with clients and partners while maintaining positive relationships.
• Excellent document interpretation and analytical skills.

· Must be proficient in MS Office

· Must be able to pass a thorough background and credit check, as well as fingerprint approval process as required by FINRA, FRGIS and LPL Financial.

Experience:

Minimum of 1 year in customer service, project management or extensive multi-person support.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• North Liberty, IA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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