Job description
Our Service Center Representative deliver exceptional service while assisting members with their financial needs. We are looking for a candidate that possess the following skills; a high school diploma or equivalent, excellent verbal and written communication skills, math aptitude, and keyboarding skills. They use their knowledge and pro-active problem solving skills to educate members about our products and services. Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.
ADDITIONAL REQUIRED QUALIFICATIONS:
- 1 year related financial or customer services experience or degree in related field
- Professional phone etiquette
- Punctual and regular attendance
- The ability to work independently while displaying initiative and decision-making
- Being a team player
- Display a high level of professionalism
JOB SUMMARY:
- Debit Cards: reissue/ questions/ disputes
- Update account cards
- Home banking – set up / reset passwords
- Process address change
- IRA’s – Assist / withdrawals
- Assist members with account questions / transfers / balancing
- Assist members with fraud transactions
- Process outgoing wire transfers
- Assist with business accounts/ club accounts/ trust accounts/ temp accounts
- Place check orders
- Sell Cashier checks
- Process Mastercard and Visa cash advances
Classification: non-exempt
Location: Port Neches
Hours: Scheduled for 40-hours per week between the hours of
Monday through Thursday 8:15AM to 5:15PM
Fridays 8:15AM to 5:15PM or 9:15AM to 6:15PM
Rotating Saturdays 6:45AM to 10:15AM
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