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  Answers telephones and routing callers to appropriate department/party
• Helps maintain corporate security by issuing, checking and collecting badges and maintaining visitor logs
• Assisting colleagues with administrative tasks, including copying, mailings and electronic record routing
• Create and manage both digital and hardcopy filing systems
• Triages, digitizes and distributes incoming physical and electronic mail for the organization.
• Stores and manages all documents, files and records (physical and electric) on behalf of RiverStone and directs and manages all outside vendors providing such document storage and maintenance services to RiverStone.
• Researches, locates and distributes documents, files and records (physical and electric) in response to requests from RiverStone associates including specifically requests for insurance policies or insurance information.
• Performs general support functions including daily filing, package distribution, scanning and photocopying as needed.
• Performs floor maintenance tasks, ordering and replenishment of office supplies and fulfilling of special supply requests.
• Assists with the processing of invoices into bill payment systems.
• Assists with special projects as assigned.

Required Skills

• Excellent oral and written communication skills.
• Exceptional organizational skills; ability to be detail oriented.
• Strong interpersonal skills; ability to maintain effective working relationships with other employees, work independently or as part of a team.
• Strong analytical skills.
• Capable of making decisions according to rules, regulations and procedures.
• Proficient in Microsoft Office Suite.
• Able to understand and carry out complex instructions, prepare and maintain complex records and files.
• Discretion in handling confidential/sensitive information.
• Outstanding time management skills.
• Capable of working individually and co-operatively as part of a team.
• Works well in an atmosphere of teamwork, collaboration and empowerment. Involves extensive interaction with customers, which may cross numerous business departments, as well as vendors and contractors.
• Customer service oriented with the ability for developing long lasting relationships with internal and external business partners.

Organizational

• Develops creative ideas and solutions to real time business problems and/or business opportunities; takes reasonable, calculated risks even if failure is possible.
• Empowers self and teammates to continuously improve RiverStone’s business processes/ systems and develops and escalates ideas and solutions.
• Consistently delivers superior customer service to both internal and external business partners.
• Demonstrates alignment with RiverStone’s Commitments.
• Prioritizes and organizes work in self-directed manner.
• Attains and maintains knowledge of assigned department.
• Performs other duties as required, including supporting and coordinating with other department colleagues.

This position operates in a professional cubicle based collaborative environment and must have the ability to timely produce thorough, accurate work with many competing demands, deadlines, and distractions. The position uses standard equipment such as phones, computers, copiers/printers and filing cabinets. Noise level is moderate. While this is a largely sedentary role, the employee is regularly required to talk or hear; stand; walk; bend; use hands to handle or feel; and reach with hands and arms. On occasion the individual must be able to lift and transport boxes weighing up to 30 pounds.

Other Duties (Disclaimer Statement)

RiverStone retains the right to change or assign other duties to this position as needed, or other duties or responsibilities may change or be assigned as needed.

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities

Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.

Sizing Up People: Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.

Ethics and Values: Adheres to an appropriate( for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.