Job description
Provide Knowledge Services Network (KSN)/SharePoint-based KSN Facilitation support to Federal Aviation Administration (FAA) Operations Support Group with modernization initiatives and integration of operational improvements.
Responsibilities
Duties include, but are not limited to:
- Responsible for developing, configuring, and customizing KSN/SharePoint applications to support automating existing business processes, developing new and maintaining existing sites, content, and resources to include extending SharePoint functionality with forms, web parts, and application technologies
- Ensure that the FAA’s Operations Support Group’s KSN site meets the technical, business process and end user requirements by regularly analyzing the system using approved metrics and providing recommendations based upon that analysis
- Develop training for users of the KSN site
- Provide help desk services to users of the KSN site
- Responsible for day-to-day administration of the KSN site
- Monitor and ensure that the systems and processes for KSN are reliable and maintainable
- Develop metrics to assist in understanding the user experience
- Gather requirements, and develop functional and technical specifications that support the vision and mission of the Operations Support Group’s organization
Qualifications
- US Citizenship required
- Proficiency with Microsoft InfoPath, SharePoint Designer, SharePoint, or SharePoint-based KSN Facilitation
- At least 5 years of experience with concept development/concept operations and FAA/KSN-domain-related activities. Reduced years of experience required with advanced degree
- Journeyman-level Tableau experience
- Detail-oriented, independent, self-motivated, and a proactive team member
- Excellent oral and written communication skills effective with operational, technical, and senior management audiences
Education
- Bachelor’s degree
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