The Senior Account Manager Position is responsible for effectively managing the day-to-day communication between client, CS team and operations. Ensure proper capture of billings working with Finance. This position will also include administrative responsibility as described below.

Essential Job Functions:

• Represent AMS in all communications with the client in a professional manner.
• Project Manage the Client Transition Process when new clients sign on.
• Onboarding on Clients East/West along with assisting with training
• Coordinate all client service activities throughout operational function areas, i.e.: production, receiving, shipping, IT etc.
• Assist in scheduling regular inventory synch with clients and managing the process.
• Interact with operations staff to implement client programs and processes on behalf of the client’s needs.
• Supervise other client service and administrative staff assigned.
• Keep client service team trained and manage HR paperwork
• Audit Paycom data for billing accuracy.
• Generate client billing information. Billing folder – Review Invoices - WIP
• Attend regularly scheduled meetings with clients and operational team.
• Schedule quarterly meetings with clients, prepare and present the agenda,
• Review RPH reports and understand individual client Pro Forma’s
• Communicate with clients on low-level invoice disputes and inquiries
• Stay on top of carrier updates/changes that might have to be communicated to our clients
• 5 years’ experience in Fulfillment, Administrative and Client Service Skills
• Operations Experience
• Reporting and Analysis
• Proven client relationship building
• Results oriented, proactive, strong multi-tasking features and troubleshooting abilities.
• Ability to conceptualize integrated solutions for business problems to help clients achieve goals
• Experience in Microsoft Office – Word, Excel, Outlook and will need to learn order processing, warehouse management system.
• Excellent written and verbal communication skills
• Data analysis skills surrounding sales shipped and inventory management

At AMS, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services, and our community. AMS Fulfillment is proud to be an equal opportunity workplace.