Job description
The Best Players Need the Best People.
QUALIFICATIONS
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Bachelor's degree in Marketing, Business, Hospitality or related field required; equivalent, directly-related work experience may substitute for a degree
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Minimum two years administrative support and client/customer service experience and thorough knowledge of general business procedures and client service
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Proficiency in Microsoft Office software; high level of proficiency in Salesforce or other CRM tool
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Excellent interpersonal and organizational skills
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Strong verbal and written communication skills
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Ability to effectively present information
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Ability to work independently and carry out detailed written or verbal instructions
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Able to safely operate a utility vehicle such as, but not limited to, golf carts, utility carts, and shuttle carts
RESPONSIBILITIES/DUTIES
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Complete all job functions in order to maximize vacation packages sales and revenue to public consumers
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Assist with fulfillment of PGA TOUR Corporate Marketing initiatives, partner programs and TPC Passport by responding and all appropriate requests and finalizing reservations as required
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Handle all inbound/outbound calls with professionalism and with a positive attitude at all times
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Participate in the development, implementation, and execution of outbound sales campaigns targeting new vacation sales
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Maintain up to date knowledge of all TPC and partner courses including, but not limited to, course characteristics, facilities and amenities, policies, procedures, course conditions, seasonality, etc
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Input and maintain accurate information and required details in CRM tool (Salesforce) for all outbound communications and reservation information
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Effectively represent all brands while speaking with customers
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Provide insight to Marketing Services and Business Development teams on customer feedback related to outbound content
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Anticipate customer needs and proactively provide excellent customer service
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Assist with PGA TOUR Player initiatives/programs
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Participate in weekly team meetings and provide updates as requested
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Special projects or other duties as assigned
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