Job description

We have an immediate opening for a Will Call Specialist for a manufacturing company in the East Bay. This is a salaried, non exempt full time opportunity. The Will Call Specialist (WCS) greets and provides customer service to customers visiting, calling, and emailing our Will Call centers. This includes assisting customers with order pick-ups, placing of new orders, and technical support as engaging the Technical Service or Engineering associate for support as needed.
The WCS will also respond to customer emails and phone calls in a friendly and timely manner. These customer inquiries may include requests for new quotes and orders to be entered into the business system, to follow-up on existing quotes and orders, or for general product information.

• Solve Customer Requests. Respond to, investigate, and solve customer inquiries, concerns, and issues via multiple channels in a timely and courteous manner.
• Process Transactions. Enter and manage Sales Quotations and Sales Orders into business system and provide appropriate technical and/or product-related information to support customer requests.
• Coordinate with Coworkers. Effectively communicate customer issues and concerns to all applicable internal staff members.
• Maintain Customer Information. Document all customer-related contacts, actions, and responses in ticketing system to ensure that responses are complete and meet customer expectations.
• Proactively Utilize Reports. Monitor and follow up on open order and backorder reports to proactively ensure we adhere to high standards of customer service.
• Support Warehouse. Perform warehouse functions for Will Call orders, including inventory picking and other system transactions required to complete the order.
• Follow-up on Orders. Monitor open sales orders in business system to ensure on time delivery.

Schedule: Monday - Friday, OT is required when it arises.

Salary: $60,000.00 - $65,000.00 a year.

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Job Type: Full-time

Pay: $29.00 - $31.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Fremont, CA: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: One location

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