Suncoast Property Management is a recognized leader in property management services with thousands of properties in its care all over Florida and Georgia. Suncoast is striving to transform the property management industry by connecting owners and residents with a superior level of dedicated service. Crucial to that connection is the Property Care Advisor.

The role of the Property Care Advisor is to act as an agent for tenants, owners, and vendors while working to resolve all maintenance concerns large and small in a timely and dependable way.

In this office-based role, the Property Care Advisor may troubleshoot minor maintenance issues with the tenant over the phone or make arrangements, including scheduling, for the appropriate vendor to make necessary repairs as efficiently as possible while meeting quality standards.

In short, the Property Care Advisor is dedicated to ensuring an exemplary and trouble-free tenant experience while upholding the best interests of both owners and vendors.

The ideal candidate for this role will have a basic knowledge of routine home maintenance to assist tenants in resolving minor maintenance issues before contacting a professional helping hand.

The ideal candidate should be capable of remaining calm and objective when assisting tenants who may be experiencing urgent maintenance issues and should be diverse enough to communicate these issues effectively to all involved parties including tenants, owners, and vendors.

Other duties of The Property Care Advisor include:

• Monitoring progress on work orders from assignment to completion
• Originating new work orders utilizing knowledge of property maintenance history
• Dispatching vendor work orders, updating as needed
• Communicating daily with tenants, maintenance staff, and owners regarding open work orders
• Scheduling maintenance and updating tenants regularly on progress
• Providing detailed information to owners on required repairs, securing approval when necessary
• Completing essential paperwork in a timely manner and according to deadlines
• Preparing detailed and accurate invoices for accounting
• Troubleshooting minor maintenance issues with tenants via telephone
• Collaborating with the warranty team and property managers to determine the best solutions
• Providing daily updates on work orders through data entry and reporting

If you have a knack for thinking strategically, speaking tactfully, paying close attention to detail, and are eager to build strong relationships between all contacts, we would love the opportunity to meet you and make you a part of our property management team!

Requirements:

• High School diploma
• Reliable transportation
• 2 years experience with Microsoft Office
• 2+ years customer experience

Key Attributes:

• Strong verbal and written communication skills
• PropertyWare experience is a huge plus!

As an equal opportunity employer, the Suncoast Family of companies is committed to providing employment opportunities to all qualified individuals and does not discriminate based on race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

We are a drug free workplace. #