Job description

JOB
The eligible register developed from this posting may be used to fill current and future FT vacancies within this classification. Receive up to $2000 in incentives for new hires: $500 bonus upon hire, $500 upon passing probation, and $1000 after two (2) years of service as a Dispatcher. The 911 Dispatcher is responsible for receiving and prioritizing all emergency and non-emergency requests for service and for dispatching appropriate service providers in a manner consistent with the mission and goals of Scott County and Scott County Sheriff's Office. This is a position of critical importance for community and public safety, operating 24/7 including night, weekend and holiday shifts. All activities involve the use of computer technology, which requires a high level of accuracy, concentration, attention to detail, and multi-tasking. Work involves the exercise of independent judgment in receiving and transmitting law enforcement, fire, emergency medical and other emergency services information by emergency radio, telephone, and computer and determining what actions are necessary based on the call. This is not an entry level law enforcement officer position.

EXAMPLE OF DUTIES
Receives and processes all incoming 911 and non-emergency telephone calls for Scott County.Dispatches emergency and non-emergency calls for nine police departments, eight fire departments, four ambulance services and other emergency and non-emergency service providers in Scott County.Creates and maintains electronic records and logs of activity as required using a computer aided dispatch (CAD) system.Uses various computer systems to monitor calls, access information and enter information as required.Performs work with a high level of accuracy, concentration, attention to detail and multi-tasking.Requests, receives, and disseminates large amounts of public, private and confidential data linked to State, Federal and local law enforcement systems.Receives, transmits and monitors multiple radio channels on an 800 MHz region-wide radio system.Maintains knowledge and skills for use of continually evolving equipment, including but not limited to computers, printers, 911 equipment, recording devices, telephones, radios, and other equipment as assigned by supervisors.Requests and receives large amounts of protected data through computerized terminals linked to State, Federal, interstate, and local law enforcement systems, including driver and motor vehicle checks, stolen property checks, missing persons, criminal histories and other restricted data files. Begins and ends work on time. Work is subject to a variety of shifts and schedules covering 365 day-a-year, 24 hours-a-day operation, including overtime. Performs other related duties as required or assigned.

MINIMUM QUALIFICATIONS
**Requires high school diploma/GED and one year of 911 Public Safety Dispatch experience ORhigh school diploma/GED and two years of related work experience** ORhigh school diploma/GED plus one or more years post-secondary education and six months of related work experience** ORan Associate's degree or higher.**Related work experience includes jobs requiring multi-tasking. Emergency dispatching experience within the last 7 years is highly desired. One must type at least 40 wpm (with improvement to 45 wpm within 90 days of hire) and remain calm in an atmosphere of changing priorities and periods of high stress. Bilingual candidates encouraged to apply.Candidates meeting minimum qualifications will complete three online assessments measuring typing speed and position specific skills. Candidates passing on all three assessments will qualify for an interview.

SUPPLEMENTAL INFORMATION
Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Candidates meeting minimum qualifications will complete three online assessments measuring typing speed and position specific skills. Candidates passing on all three assessments will qualify for an interview. Final selection will include an oral interview, background investigation, physical & hearing exam, psychological evaluation, drug testing, and approval by the County Board.

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