Want to join a great organization? AAA Club Alliance is looking for you!

We are looking for a results driven Retail Manager who is excited to enhance the customer experience by leading our associates to success and promoting our Shared Values culture. More specifically:

• A passion for people development with a focus on fostering a culture of sales, customer service, and teamwork.
• A desire to effectuate change through the use of data analytics and an ability to communicate the data to upper management and your team through meetings and coaching sessions.
• Organizational and time management skills to effectively prioritize the needs of the store and our customers to ensure a high quality associate and customer experience.

At AAA, your success is our success. What we offer:

• A competitive salary starting at $55,000/year depending on experience
• Quarterly bonus plan eligibility
• Comprehensive health benefits package
• Up to 3 weeks of paid time accrued during the first year
• 401(K) plan with company match
• Tuition reimbursement
• Paid time off to volunteer
• Complimentary AAA Premier level membership

As a Retail Store Manager, you will:

• Ensure high levels of customer satisfaction through the delivery of excellent service and the achievement of scorecard goals to include revenue growth, sales, and quality standards.
• Monitor, evaluate, and coach associates to ensure they are meeting their goals by providing quality service and upselling/cross-selling products and services.
• Mentor and coach less experienced managers and supervisory staff with a focus on complaint resolution, operations management, and coaching techniques.
• Oversee the day to day operations of the store by efficiently managing the budget, facilities maintenance, merchandise and inventory management, and personnel management to include scheduling, recruitment and retention, and associate development.
• Collaborate with other business lines (Travel, Automotive, Insurance, Quality, etc.) to ensure a positive customer experience in all areas of customer contact and provide guidance or direction to associates in the absence of the business line leader.
• Assist retail associates in serving customer needs to include the investigation and resolution of customer complaints in a timely fashion.

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

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