Job description

BOSS Facility Services is searching for a senior-level dynamic individual with extraordinary organization skills and consistent attention to detail to serve as our Account Executive. They will be expected to monitor services provided as well as elevate the overall support of our Client base in each department. Having incredible interpersonal and communication skills- listening, verbal and written- are imperative to providing the necessary support and guidance the management teams need to promote team efficiency and effective performance. Our Clients are accustomed to our superior level of service therefore this individual must possess impeccable managerial and customer service skills. Exceptional analytical, decision-making, and problem-solving skills are essential in being successful in this executive-level role in addition to a high level of proficiency in Microsoft Office 365.

The Account Executive role is a full-time, exempt position. It requires you to be in the office Monday - Friday from 8:00 am – 5:00pm. Some overtime, including weekends, may be required.

Responsibilities will include, but are not limited to:

• Acquiring a thorough understanding of Clients' goals and expectations.
• Resolving any account level issues and problems faced by Clients and dealing with complaints to establish and maintain trust.
• Scheduling recurring account reviews with Clients to discuss any specific needs that aren’t being met, including additional services BOSS can provide.
• Tracking SLA performances and identifying areas for improvement.
• Using quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness are evaluated and identifying opportunities for improvement as relates to Clients.
• Creating and maintaining Client progress reports and strategy reports.
• Reviewing, analyzing, and evaluating current business processes within and between the operation departments and supporting departments to facilitate improving efficiencies.
• Working with the internal management teams to implement process and policy changes as needed.
• Client advocate for all on-boarding processes across all departments.
• Working with senior management team to assist with decisions for Client-focused operational activities and related strategic goals.

Education

· Bachelor ‘s Degree or equivalent work experience in lieu of degree

Salary: starting at $70,000 commensurate with experience

Benefits:

• Company Paid STD, LTD, Life AD&D Insurance, dental and vision plans, PTO and benefits package.
• Generous PTO and Paid Holidays
• Medical Insurance at 60% employer/40% employee share.
• Family/dependent medical insurance is available.
• 5 optional voluntary life benefits, as well as an FSA.
• Generous 401(k) plan that includes discretionary profit sharing and safe harbor contributions after six months of consecutive employment.

Company Overview:

BOSS Facility Services is a national maintenance organization that is truly “Built on Superior Service.” BOSS’ commitment to delivering both industry leading service at fair prices and superior communication with our clients has resulted in a rapidly expanding customer base.

Our staff brings together years of hands-on expertise across a wide array of industries such as HVAC/R, electrical, lighting, plumbing, and general maintenance throughout the continental United States, Hawaii, Puerto Rico, and Canada. The result is an unparalleled attention to detail and the ability to bring the correct human and technical resources to a job in order to fix the problem right the first time.

BOSS Facility Services is dedicated in providing our customers with a superior level of service.

Our culture is team-oriented and fast paced. We work hard and we play hard with seasonal celebrations, summer office BBQ's and events.

BOSS Facility Services, Inc., is an equal opportunity employer.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 6 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Hauppauge, NY 11788: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Client relationship management: 6 years (Required)

Work Location: In person

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.