Job description

The Account Manager builds positive, productive and trusting relationships with a portfolio of clients, develops new business from existing clients and actively seeks out and identifies new opportunities.

DUTIES AND RESPONSIBILITIES:

- Serves as the primary liaison in assisting clients with their needs via phone, email, and virtual meetings.

- Responsible for maintaining meaningful client relationships by delivering exceptional service on a day-to-day basis through client feedback and working with management to recommend service improvements to strengthen client relationships.

- Develops innovative approaches to improve client service efficiency.

- Develops quality service programs and business strategies to ensure client retention and new business opportunities

- Clearly communicates and provides project updates on a consistent basis to internal and external stakeholders about initiatives, strategy, adjustments, and progress, acts as primary contact for client inquiries and concerns

- Schedules meetings between clients and internal stakeholders

- Directs, prepares and leads client facing meetings including onsite/virtual engagement debrief, monthly partnership updates and follows up on action items; identifies client issues/needs, advocates and oversees resolution initiatives.

- Collaborates with project management team to ensure resource availability with client specific education sessions for large scale on-site/virtual engagements; plans and identifies logistical needs, agendas, communication tracking, and post-engagement follow up.

- Collaborates with sales team to identify and grow opportunities within territory and assist with challenging client requests or issues requiring escalation as needed.

- Monitors and analyzes customer usage of services according to contracted agreements and maintains a database of client service and communication documents.

- Responsible for working with the sales team to onboard and integrate new clients and developing existing client relationships

- Stays current in job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Work Location: Hybrid remote in Pinellas Park, FL 33782

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