Job description

About Us

Solidarity HealthShare seeks to restore rebuild and restore an authentic Catholic healthcare culture. We honor the dignity of the human person created in God's image and are committed to promoting the Church's teachings and traditions with regard to love, responsibility, and protecting the sanctity of all human life.

Solidarity HealthShare is a community of Catholics and other like-minded individuals who come together in times of need to facilitate the sharing of one another's healthcare costs.

We are 100% pro-life and strive to be the Catholic solution to the healthcare problem. We are a Catholic non-profit organization that allows Americans to control, manage and direct their own health care choices.

Position Overview:

The Member Resolution & Appeals Specialist will interact with Solidarity HealthShare members by addressing inquiries and resolving complaints and appeals requiring a higher level of member support. This role is performed in a call center environment.

Duties and Responsibilites:

• Uphold and Integrate Solidarity’s Catholic and Christian identity and foster the teachings of the Church in all aspects of your job responsibilities.
• Comply with company guidelines, particularly those related to the quality of service.
• Interacts with customers via telephone and email to provide support and information related to complaints or dissatisfaction.
• Ensures that appropriate actions are taken to resolve member concerns.
• Maintain an accurate member account by documenting interactions with detail of inquiry, concern, and resolution.
• Able to execute multiple resolutions daily, with the proper follow-up to members.
• Able to identify the need to use and effectively utilize resolution workflows.
• Collaborates with others and cross-departmentally to improve or streamline processes.
• Assist MCC employees as needed.
• Identifies opportunities to update or improve MCC policy/procedure and make recommendations to the appropriate staff.
• Performs other related duties as assigned.

Required Qualifications and Skills:

• Excellent verbal and written communication skills.
• Excellent active listening skills.
• Extensive knowledge of customer service principles.
• Organized with attention to detail.
• Ability to resolve member complaints and concerns while maintaining a professional and calm demeanor.
• Must be able to provide proof of eligibility to legally work in the United States.
• Proficient in Microsoft Office Suite or related software.
• Knowledge of Solidarity HealthShare, or ability to learn the area of customer service specialization.

Education and Experience

• High school diploma or equivalent
• At least three years of customer service experience are required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.

Work Environment:

• Professional office setting

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Parental leave

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Tempe, AZ 85282: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: In person

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