Clearwave Fiber prioritizes and serves our customers, communities, and fellow associates. We are here to build something great and fulfill our purpose of empowering people and communities to connect and thrive.

The primary focus of the Activation and Repair Technician is to provision new Enterprise customers within the Clearwave Fiber Network. They will manage the day-to-day business process for that function as well as provide Tier Two Support for Residential and Enterprise accounts.

Responsibilities

• Pre-Provision accounts and equipment with accurate data fill and provide field support to the installer and customer through successful turn up.
• Responsible for IP management including documentation accountability.
• Ensure customer equipment is properly represented and closed in the billing system.
• Provide data fill and technical support for all customer upgrades.
• Provide Tier Two support for Enterprise and Residential accounts.
• Support disconnects and suspensions.
• Ability to appropriately communicate and manage escalations relative to customer delays of service, outages and impacts to customer service.
• Problem solving and analytical skills required.
• Effectiveness in providing feedback in a timely manner with strong communication and performance management skills.

Position Requirements

Formal Education & Certification

• An Activation & Repair Technician requires a bachelor's degree or equivalent work experience and certification in Information Technology and related fields.
• Equivalent experience in a similar role or function in the Information Technology industry and Technical Support can substitute for education requirement.

Knowledge & Experience

• Experience in routing and advanced networking technologies.
• Experience with Juniper
• Strong problem solving and analytical skills
• Proficiency with Microsoft Word, Excel, PowerPoint, and Visio.
• Network services experience is desired.
• Proficiency in Windows and Mac networking configuration.

Personal Attributes

• Excellent oral communication skills, writing and presentation skills.
• Self-motivated and able to work with minimal supervision.
• Ability to interact with clients in a professional, articulate manner.
• Ability to act with a sense of urgency and consistently demonstrate strong communication skills with supervisors and team members
• Ability to work independently as well as in a team environment.
• Strong collaboration and communication skills required.

Benefits

Clearwave Fiber appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Lucrative short-term & long-term bonus plans
• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off
• 401(k) - 100% company match (vesting and matching starts upon hire, up to 5% of eligible compensation)
• Employee Assistance Plan
• Employee Referral Plan

Additional Perks

• Free services if living within service area
• Tuition reimbursement - Clearwave encourages staff members to pursue ongoing education and gain industry certifications
• Advancement opportunities
• Collaborative work environment

THE SUCCESSFUL CANDIDATE WILL BE LOCATED IN FLORIDA, GEORGIA, ILLINOIS, KANSAS, KENTUCKY, or MISSOURI.

What we offer:

Clearwave Fiber appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions such as:

• Bonus plan
• Long-term bonus plan (company equity)
• Medical, dental, and vision plans - when you start!
• Company-paid life insurance, with voluntary options for dependents
• Company contributions to HAS/HRA accounts, with FSA plan available
• Paid Time Off (up to 20 days in 1st year!)
• 401(k) - 100% company match (vesting and matching starts upon hire up to 5% of eligible compensation)
• Company paid short-term & long-term disability plans
• Employee Assistance Plan
• Employee Referral Plan

Additional Perks

• Free Clearwave Fiber services if living within service area
• Tuition reimbursement - Clearwave Fiber encourages staff members to pursue ongoing education and gain industry certifications
• LinkedIn Learning
• Clearwave Connections - Associate recognition program
• Employee Assistance Plan and 24/7 Health Advocate at no cost to you
• Voluntary accident, critical illness, hospital indemnity and legal plans
• Employee Referral Plan
• Collaborative work environment

Our Core Values:

Purpose - We are about more than ourselves.

Ownership - We are owners.

Courage - We embrace challenge.

Resourcefulness - We find a way.

Simplicity - We focus on what matters.

About us:

Clearwave Fiber, a 100% Fiber Optic Internet provider offering business, enterprise, and residential communications services, is expanding its network to reach new communities across the Midwest and Southeast regions. This new venture was formed from Hargray Fiber and Clearwave Communications. Clearwave Fiber has the financial backing of Cable One, GTCR, Stephens Capital, and The Pritzker Organization. Our Team of more than 400 colleagues is committed to delivering the most advanced technology and customer service. If you enjoy technology and are passionate about working with a new venture with strong investment partners, we’d like to invite you to consider joining us in this endeavor.

Pre-hire Processes:

Clearwave Fiber is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

EOE/Disability