JOB SUMMARY: The Residential Administrative Assistant greets all visitors and receives all incoming telephone calls to the agency. S/he fulfills other duties for the benefit of the agency; this includes assisting in other tasks may delegated to her that can be done at the Front Desk. This is a full-time, 40 hours/week, non-exempt position that reports to the Director of Community Engagement.

DUTIES AND RESPONSIBILITIES:

• Performs administrative and secretarial duties for Administrative Support Team, Residential and Clinical Departments within Residential Treatment Center.
• Generates purchase orders for residents haircuts, housekeeping and hygiene supplies for residential houses.
• Assists with annual PNMI survey.
• When at the front desk receives all incoming calls through the agency phone system, directing them to appropriate staff. At times, pages employees over the intercom.
• Warmly and professionally welcomes all visitors; determines and responds to their needs appropriately. Requests all visitors to sign in.
• Receives, sorts and distributes incoming mail. Receives outgoing mail from the agency and adds postage. Delivers mail to mailboxes in the mailroom.
• Displays exemplary role modeling while on the job and when in the presence of the children being served.
• Performs all other duties as requested by the Director of Community Engagement.

REQUIREMENTS/QUALIFICATIONS:

High school diploma and minimum one year of office experience. Knowledge of Microsoft Word and EXCEL; ability to perform research using the Internet. Knowledge of general office protocol and procedures and familiarity with office machines, including, but not limited to, computer, telephone, voice mail, postage, FAX, and copier equipment is necessary.

Must be personable, organized and able to work calmly and efficiently in a professional office setting with a wide variety of people. Skill in establishing rapport with children, colleagues and staff, and ability to maintain confidentiality both within and outside of CHOC are requisite.