We at Mr. Appliance® are looking for qualified professionals to join our team. As an Administrative Assistant, you are a key member of the team and represent Mr. Appliance on operation and support calls.

You are responsible for acting as a liaison among customers, technicians and Mr. Appliance of Mid Michigan owners/managers. Assists with orders, complaints, errors, account questions, billing, cancelations, and other queries. Exemplifying our code of values, showing respect and courtesy to all customers and employees.

The objective of this position is to ensure excellent service standards and maintain high customer satisfaction.

This position is right for you if you are genuinely excited to help internal and external customers. You're patient, empathetic, and passionately communicative. Love to talk. You can put yourself in your customers’ shoes and advocate for them when necessary. Customer feedback is priceless. Problem-solving comes naturally to Administrative Assistants, having confidence and persistence at troubleshooting, and investigating if you don’t have enough information to resolve the problem. Being detail-oriented and ensure accuracy in your work is important to you. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Primary Job Duties:· Respond to communications from customers, vendors or 3rd party contacts either by email, text, or phone same day if possible· Enter customer data into software package (SmartWare) and schedule service calls· Route service calls and dispatch jobs to service professionals· Notify customers of upcoming service call times daily by email, text, or phone call· Maintain contact with service professionals throughout the workday· Communicate for service authorization by email, text, or phone call when required· Process payments and refunds for services· Monitor all open work orders daily· Review and finalize work orders as they are returned by service professionals, including sending invoices and submitting claims as needed· Follow up with customers - thanking for business, addressing concerns - missed opportunities - those that declined repair Additional Job Duties:· End of day accounting transfers· Monitor A/R and communicate to accounts with outstanding balances· Assist in managing technician availability for dispatching· Inventory management: - create purchase orders for each part ordered - add/edit parts to system as needed - order and receive parts - track shipments - return unused or damaged parts and create necessary paperwork - communicate status of part orders to customers· Participate with ongoing training for duties· Assist with marketing, Social Media or otherwise· Maintain service vendor accounts and statements as well as services rendered - compose/coordinate documents required· Maintain service vehicles· Assist with recruiting/interviewing/training of service professionals· Other duties as communicated
Required Skills: · Excellent computer skills with Microsoft Windows/Office 365 and Google Chrome· Detail orientation· Excellent telephone skills· Ability to excel in a fast-paced environment· Able to maintain quality work with multiple interruptions· Organizational and time management skills· Excellent interpersonal skills

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Notice

Mr. Appliance LLC is the franchisor of the Mr. Appliance® franchised system. Each Mr. Appliance® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Appliance LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Appliance LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

• Acknowledgement

I acknowledge that each independent Mr. Appliance® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Appliance LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Appliance LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.