The County of Volusia is seeking a Permit Technician for the Building and Code Administration. This position is located in DeLand, Florida, and will be responsible for working in the Permit Center providing specialized processing services for building permits. This position is heavily customer service-based, therefore it requires a strong and excellent customer service approach with internal and external customers. The candidate will provide information and guidance regarding procedures for all types of building permits, which includes reviewing all the information and/or documentation that is required on the permit applications.

(NOTE: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.)

• 
  Provides information and guidance to the general public regarding application procedures for all types of building permits.
• Reviews permit applications for provision of all required information and/or documentation.
• Distributes applications for necessary reviews.
• Verifies completion of all required reviews and notifies applicants when permits are approved.
• May be assigned as special liaison with high volume customers.
• Advises customers of permit status, problems, and final approval.
• Maintains building permit packets with detailed files of official records pertaining to the process.
• Images documents using small and large-format scanners.
• Maintains confidentiality of records.
• Monitors progress of permit reviews.
• Serves as liaison between reviewing agencies and applicant.
• Performs specialized processing functions for permits.
• Addresses public records requests.
• Answers phones, responds to emails, and assists customers at the counter.
• Handles customer questions and issues regarding permit requirements, refers technical questions to appropriate staff, and advises customers of actions taken as necessary.
• Provides courteous and professional assistance to external customers, internal staff, and other divisions as needed.
• Performs functions with accuracy and outstanding customer service.
• May be assigned to other office locations based upon operational needs.
• Attends work on a regular and consistent basis.
• Must adhere to Federal, State, County, and Local ordinances.
• Responds to emergency situations.
• Performs other duties as assigned.

Graduation from high school or possession of a GED and three (3) years of general clerical experience to include a minimum of two (2) years in customer service.

A comparable amount of education, training, or experience may be substituted for the minimum qualifications.

Having met the minimum requirements, the preferred candidate will have at least two (2) years of experience working in a permit issuance office or construction-related office with high customer service exposure.

Previous experience working with permitting-type software (e.g., AMANDA); and being familiar with the flow of construction of homes and buildings is a plus!

• Ability to deal with internal and external customers in a professional, courteous manner.
• Ability to accurately answer questions and resolve problem situations or refer to the appropriate office.
• Knowledge of general permit processing and procedures.
• Knowledge of County offices and functions.
• Hands-on experience with desktop computer applications.
• Knowledge of AMANDA computer software.
• Skilled in the use of various office equipment (e.g. telephones, personal computers, printers, scanners, plotters, and point of sale machines).
• Ability to work under stressful conditions.
• Ability to interact effectively with others.
• Knowledge of basic land development and construction permit application requirements.
• Knowledge of land development and construction terminology.
• Ability to follow check lists and recognize different types of required exhibits and plans.
• Must be able to commute to other office locations based upon operational needs.