Job description

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

An Adobe Ultimate Support Specialist is crucial in developing innovative support solutions for sophisticated technical and digital experience requirements. This role collaborates with sales, services, product, and digital strategy, as well as prospective and existing customers. Meeting with C-level, management-level and user-level customer contacts, the Ultimate Support Specialist must be able to easily adapt to each type of conversation, whether it’s strategic and high-level, or highly detailed and technical. You will work for Americas, EMEA and APAC Customers and need to be flexible working in those time zones.
The highly respected role of the Adobe Ultimate Support Specialist is seen as the voice of reason and drives pre-sales, and generally focuses on the following key areas:
Solution Development: Work closely with business partners and technical resources to uncover technical challenges and goals relating to digital experience, to then develop a solution and roadmap for the success of the customer.
Build: Showcase through demonstrations and industry-specific examples how Ultimate Support can improve the value of the Adobe Experience Cloud. This includes the delivery of executive-level demonstrations, construction of future state customer journey strategies, and developing long-term Support roadmaps.
What you need to succeed
Strong architectural skills in Adobe Experience Cloud Technologies such as Adobe Experience Manager, Adobe Experience Platform, Real Time CDP, Customer Journey Analytics, Adobe Campaign, Adobe Target, Adobe Commerce, Adobe Workfront.
Proficient with presales, solutioning and estimation for solutions involving Adobe data platform and applications.
Exceptional interpersonal skills – Written, oral including impactful presentations to senior executives
High degree of intellectual curiosity and ability to learn and apply new concepts and technologies in a wide variety of marketing subject areas
Strong aim to tackle customer problems and rapidly convert pipeline opportunities into closed deals
Balance of business and technology savvy, including the ability to articulate high-level technical solutions to business problems and to tie your solutions to program success criteria
Outstanding problem solving and analytical skills, including the ability to create clear observations, analysis, and conclusions based on customer interviews and data
Excellent customer facing skills with experience making pitches to and achieving consensus from senior executives (managers, directors, VPs, CDOs, CMOs, and CXOs)
Ability to multi-task and prioritize across multiple sales opportunities at the same time
Teammate who can collaborate with multiple collaborators to arrive at the best solution
Understanding of the Digital Marketing landscape and experience with relevant Digital Marketing strategies and technologies
Familiar with concepts of data modeling, data strategies, and data governance principles to lead discussions with data architects and enterprise architects.
Willingness to travel up to 10-15% of the time
Your Impact
The Adobe Ultimate Support Specialist plays a critical role in supporting our growing business and has a direct impact on winning strategic new business by providing innovative creative solutions to complex problems through the use of outstanding skills to analyze, structure, solution, and present the long-term vision with clients and partners. You will work with both prospects as part of the business development process, as well as existing customers to help expand, strengthen and grow relationships and ultimately help them realize the value in the Adobe Experience Cloud. This could be you!

Pursuant to the Colorado Fair Pay Act, below is a summary of compensation elements for this role at the company if based in Colorado.
Colorado Starting Salary: $153,800 - $199,700

Pursuant to the New York City Pay Transparency Law, below is a summary of compensation elements for this role if based in New York City.
New York Starting Salary $169,400 - $220,000

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

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