Job description

Our Adoption & Resource Consultants are focused and attentive as they ensure that every guest to our South Elgin shelter and satellite adoption centers has a remarkable experience that far exceeds expectations. This role warmly engages visitors in conversation while carrying out aspects of our programs and services that involve connecting with the public. This includes: animal adoptions, animal relinquishments, owner pickups from our Low-Cost Spay/Neuter Clinic, etc. Ideal candidates truly enjoy interacting and building relationships with a wide variety of people and are naturally warm, welcoming, confident, and resourceful while exercising maturity and sound judgment.

Reports to: Adoption and Resource Senior Manager
Job Type: Part-time, Hourly, Non-exempt
Starting Pay: $16.00 per hour
Candidates with open availability are preferred. Please send a resume for consideration.

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Duties and Responsibilities (including, but not limited to): *

• Responding to questions in-person, on the phone, or via email in a timely, professional, and courteous manner
• Acknowledging all shelter guests promptly and courteously upon arrival

• Maintaining a clutter-free and well-organized customer service workspace

• Keeping all the public areas, such as the lobby, restrooms, and animal areas welcoming and presentable

• Engaging Anderson visitors in respectful conversations while actively listening to their needs

• Seeking out resources to provide accurate, helpful information; offering assistance to the fullest extent possible while creatively solving common problems

• Extending kind and efficient service without judgment to each guest, regardless of the reason

• Getting to know the health and personalities of the current adoptable animals, as this changes daily

• Offering educated recommendations of available adoptable animals based on knowledge gained during the conversation

• Clearly communicating all appropriate information regarding the animal’s health and behavior during the adoption process

• Thoroughly understanding and following animal relinquishment policies. Treat all people relinquishing their pets with respect, compassion, and without judgment

• Ensuring that animals are released to their owners in a timely fashion, follow established procedures; convey appropriate post-operative care instructions

• Other duties as assigned

Knowledge and Skills:
While applicants who are proficient in the desired skills for this role and have open availability are preferred; candidates who may lack the skills, but demonstrate ambition, compassion, understanding of Anderson’s mission, and enthusiasm for our future will be given strong consideration.

• Bilingual Spanish fluency and open availability will be given preference
• Thorough understanding of and ability to clearly convey positive reinforcement training methodology and aspects of common illnesses of dogs and cats to potential adopters

• A deep appreciation of the importance of respect for all life and a desire to model this behavior at all times when dealing with animals as well as other people

• Knowledge of and support for Anderson’s mission/vision, and desire to advance the organization through strong customer relations

• Can clearly, concisely, and effectively communicate both verbally (in-person and over the phone) and in writing

• Ability to walk, sit, stand, and/or endure occasional periods of high activity

• Strength and willingness to work with domestic animals in a variety of sizes and temperaments

• Exposure to animals and high noise levels. Potential exposure to zoonotic diseases, animal bites, and scratches

• Occasional holiday and weekend shifts may be required

• Attends monthly all-staff meetings

Working Conditions:
Work Environment: Exposure to animals; potential exposure to zoonotic diseases, animal bites and scratches; exposure to high noise levels when in kennels; work may be performed outdoors with exposure to all weather conditions.

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Physical Activities_: Able to drive, stand, bend, squat, walk, and talk for up to eight hours a day; Able to lift up to 50 pounds with assistance; Able to work a flexible schedule with regular weekend and evening shifts. Must have the ability to input data, read computer screens and printed material, communicate effectively in-person, via phone, video conferencing and e-mail, and operate office equipment. Physical presence in the office is required for this position.

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About Us: *
Anderson Animal Shelter was incorporated in 1966 as the Humane Society of North Central Illinois. Over the years, the shelter has transitioned from a traditional community animal shelter to one of the most progressive humane societies of its kind. Anderson Animal Shelter collaborates with public and private organizations and individuals to shelter, care for, and promote the adoption of stray and unwanted companion animals. We advocate for the compassionate and humane treatment of these animals through direct care, humane education, and community outreach programs.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

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