Job description

About This Opportunity
Twin City Hardware (TCH) is currently looking to replace a crucial role in our Aftermarket Sales division. This role will be the administrative support to our Aftermarket Sales team and our customers. This role requires a high level of attention to detail, ability to organize and manage multiple projects, ability to acquire product and industry knowledge, and provide a superior customer experience.

Essential Job Functions

• Data entry into TCH order entry system- Microsoft Business Center (MBC)
• Work with our Key Center to provide information needed to complete production orders
• Process credit card payments
• Learn basic Masterkey process; answer internal and external questions and help troubleshoot
• Assist Aftermarket Sales team with writing quotes and other customer needs
• Attend internal and external training to increase product knowledge of the door and hardware industry
• Other duties as assigned

Skills Requirements

• Prior customer service/ sales experience a plus
• Previous administrative experience, preferred
• Basic door and hardware knowledge, preferred
• Self-motivated and ability to manage time effectively in a fast-paced environment
• Detail-oriented and able to juggle multiple projects with strict deadlines
• Ability to communicate clearly and effectively in both written and verbal form, with a focus on strong customer service
• Data management skills
• Proficient with basic computer software in a Windows/ Google based environment, especially spreadsheets and email
• Favorable results from a criminal background check

Working Conditions

Office environment with extended periods of computer work, workstation allows for sitting or standing.

Benefits

We offer a full benefit package including 401(k) with employer match, paid time off (PTO), paid holidays, and continued training and development.

TCH is an Equal Employment Opportunity Employer.

Visit us at www.tchco.com

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Oakdale, MN 55128: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• customer service: 1 year (Preferred)
• Administrative support: 1 year (Preferred)

Work Location: In person

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