Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Bonus: Customer Service Representative will be provided a retention bonus of up to $3,000 less applicable taxes, made payable in November 2022

Salary Range: $45,000-$55,000

Main Duties and Responsibilities:

• Manages assigned accounts.

• Review service orders.

• Interacts with work groups to ensure they are trained with respect to spec. compliance.

• Create local tools/visuals to train regarding specs.

• Interact with customer to ensure customers are updated with service changes.

• Periodic on-board aircraft checks

• Support GM/Operations as needed.

Qualifications

Education:

• High School Diploma or GED required.

Work Experience:

• Previous sales and telemarketing experience is a plus

Technical Skills: (Certification, Licenses and Registration)

• Excellent written and verbal communication skills

• Demonstrates effective negotiation and closing techniques.

• Strong analytical and judgement skills

• Works well in a team environment

Language / Communication Skills:

• Basic communication and sales skills

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills

• Engaging – Understanding others, Team Leadership and Developing People

• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively

• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act withintegrity

• We communicate and keep each other informed

• We put our heads together to problem solve and deliverexcellenceas a team

• We have passion for our work and we pay attention to the little details

• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes

• We do what we say we will do, when we say we are going to do it

• We care about our coworkers, always taking an opportunity to make someone’s day better

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Denver, CO 80249: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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