Job description

Position Mission:

Acts as primary point of contact for the IBS customer and ensures proper service by determining customer need, accessing POS system to assist in securing necessary parts/services, maintaining personal and site image, and ensuring customer receives a good experience. Sources and secures non-stocked items in a timely and effective manner.

Position Performance Measures:

• Customer Service

• Source non-stock inventory in a prescribed timeline

• Effectively maintain special order information in the STARS system

Responsibilities:

• Greets customer/technician, demonstrates product knowledge, and quickly understands customer/technicians needs.

• Maintains customer satisfaction by serving customer, securing right part, and resolving issues.

• Understands customer/technicians specific needs and requirements.

• Maintains inventory and ensures parts stocked in correct location.

• Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding customers pricing matrix.

• Sources all parts needs for customers by utilizing various approved IBS vendors.

• Uses non-company approved line codes appropriately.

• Understands and maintains the TAMS buy-out PO process.

• Maintains all special order information in the STARS system.

• Understands, and has the ability to input information in, the customers fleet management software

• Communicates to customer the status of all pending orders.

• Understands our service level agreements with our IBS customer.

• Participates in training as needed and required.

• Performs all other associated tasks as assigned by management.

• Follows all IBS policies and procedures.

• Completes all available IBS operations training provided by company.

Experience, Education, and Abilities:

• ASE Certification within 12 months.

• High School diploma or equivalent.

• Some Technical School a plus.

• Detail oriented.

• Capable of operating TAMS point-of-sale system and cataloging.

• Capable of operating third party fleet or purchasing system.

• Understanding of Purchase Order/Billing system.

• Must enjoy working in a fast-paced setting and possess an ability to remain calm under pressure

• Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing.

• Able to speak clearly and listen attentively.

Work Environment:

• The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Fleet shop environment, employee could be exposed to loud noise, fumes or airborne particles.

• While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear.

• The employee is often required to sit and stoop, kneel, crouch, climb and crawl.

• The employee is frequently required to lift and move product of up to 60 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• The employee must be capable of moving engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.

Job Type: Full-time

Pay: From $1.00 per hour

Ability to commute/relocate:

• Los Angeles, CA 90045: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• ASE Certification (Preferred)

Work Location: One location

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