American Airlines Lounge Floor Attendant - John Wayne Santa Ana Airport
Job description
HIRING NOW - American Airlines Lounge Floor Attendants @ John Wayne Airport!
WITH A CAREER AT HMSHOST, YOU REALLY BENEFIT!
- Medical, Dental and Vision
- Vacation & Sick Time
- 401(k) retirement savings plan
- A variety of voluntary benefits (life insurance, disability, vision, and other protection benefits.)
- Free uniforms
- Employee meal discounts
- Detailed training & opportunities for professional growth/advancement
- Discounted parking
- Diverse customers and co-workers
- Clean, safe friendly work atmosphere
The Admirals Club Floor Attendant is responsible for cleaning and maintaining the dining and/or buffet area within the lounge and serving guests food items, following all established service and guest experience standards.
Essential Functions
- Ensures all food and beverages are arranged to established service standards.
- Sets up, stocks, cleans and maintains food and beverage offerings.
- Maintains all coffee and beverage services.
- Maintains standards of service and guest experience.
- Serves and responds to the food and beverage needs of guests.
- Uses tray for all guest service.
- Maintains in-depth knowledge of products on hand.
- Clears, cleans and sanitizes tables, seats, dining area and buffet area.
- Maintains food temperature.
- Assists with basic food preparation (e.g. warming up soup, operating panini press).
- Provides comprehensive floor presence.
- Follows all established rules and sequence of service and dining etiquette standards.
- Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind.
Requirements
Minimum Qualifications, Knowledge, Skills, and Work Environment:
- Requires at least 3 years of closely related work experiencing, including experience servicing customers in a premium airport lounge or closely related food and beverage establishment
- Requires ability to demonstrate tact and discretion in interactions with premium clientele
- Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele
- Requires ability to work long hours, while standing
- Possess strong sanitation habits.
- Requires ability to provide strong customer service
- Ability to multi-task and ability to interact with customers and coworkers in a friendly, enthusiastic and outgoing manner
- Must be 18 years or older
Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)
Job Type: Full-time
Pay: $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Weekend availability
Work Location: One location
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