Job description
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Application Support Engineer ensures Safelite's application environments are performing at a high level and are following best practices. As a member of Safelite Technology's Run organization, this position serves as Level 3 support as escalated by the Service Delivery Team. Focus of this position will include applications installed on-premise, in cloud, as well as SaaS models. This position is responsible for administration as well as troubleshooting complex application setup and issues. Excellent customer service and communication skills combined with a strong sense of teamwork and collaboration are required for this role.
Find a career. Gain a family.
Safelite will be unlike any place you’ve ever worked. (This won’t be just the daily grind!) You’ll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we’ll strive to give you what you need to have a happy work/life balance.
- Extensive knowledge of VMWare Airwatch/WorkspaceOne Mobility Management Toolsets-Required with proficiency or certifications in Endpoint Platform Management and Packaging Toolsets (e.g., SOTI, InTune) - Preferred
- Provides Level 3 application support by performing administration, troubleshooting, root cause analysis, and problem resolution with minimal supervision
- Manages application updates/release planning and deployment across multiple platforms including but not limited to thick, thin, and mobile clients
- Ensures project completion by assessing and engaging additional support teams, including but not limited to internal areas as well as 3rd Parties
- Resolves application, integration, and interface issues by using advanced diagnostic and monitoring toolsets
- Minimum one year of customer service experience - Required
- Excellent verbal and written communication skills - Required
- Proven troubleshooting abilities – Required
- SaaS platform integration / interface / API troubleshooting – Required
Apply now!
We’re known as an auto glass company. That’s the focus of what we do. But we’re much more – we’re a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we’re a People Powered organization – and our people come first and our culture matters. We’ll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you’ll ever work.
Learn more.
#LI-TD1
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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
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