Job description

Are you looking to re-enter the workforce or explore a new career? REV is the place for you with several exciting opportunities.

REV isn’t your typical 9-5. We’re a not-for-profit financial institution that’s community proud and committed to providing a positive, modern and progressive environment for our team members. Together, we are REV!

Responsible for a variety of duties relating to the administration and operation of the Asset Recovery Department and the supervision of the department’s staff. Ensures collection policies and procedures and state and federal laws and regulations are being adhered to.

Duties & Responsibilities

1. Assumes responsibility for guiding, coaching, training and monitoring staff to achieve and maintain a consistent and high level of performance. Supervise and monitor the collection of all loans and negative shares, along with other non-routine matters that arise in accordance with IAW Federal and State laws, regulations, Credit Union By-laws and practical standards.

• Establish and maintain effective collection procedures on those loan accounts that are late and potentially delinquent, and charge them to the reserve and or charge them off after they are deemed uncollectable by the reviewing committee.
• Review accounts assigned to collectors where action beyond routine collections must be approved and provide guidance to resolve collection actions.
• Review all billings from attorneys and vendors retained for collection work.
• Authorize legal proceedings within approved guidelines, or consult with the Director of Asset Recovery and/or Senior Management for agreement to do so.

• Review collection activity and results on all accounts that are to be written off as uncollectible and prepare for monthly meeting.
• Prepare, implement and supervise the budget for the department that is consistent with the overall strategic plan and budget of the credit union.
• Insures that collectors operate within the confines of the Federal Fair Debt Collection Practices Act (FDCPA).
• Responsible for timeline management to proceed with the foreclosure process and that all required documentation has been sent as outline by the applicable state.
• Responsible for timeline management of REO and develop a network to sell the property as quickly as possible while maintaining the integrity and reputation of REV.

• Authorizes financial settlements

2. Effectively manages personnel, ensuring optimal performance.

• Establish and maintain effective employee relations. Directly supervises all Asset Recovery Specialist, Repossession Specialist, Recovery Specialist.
• Evaluate the job performance to ensure quality and effectiveness of work and service to members.
• Develop, assign and monitor yearly goals to each member and encourage guidance to achieve them.

3. Assumes responsibility for related duties as required or assigned.

4. SAFE Act Compliance: Since we operate as a federal credit union, at the time of hire an MLO is not subject to formal regulatory licensing. However, an MLO must make the appropriate information available to the NMLS Registry (see the SAFE ACT Procedures section of the Home & Real Estate Lending procedures manual). An MLO must also authorize the Registry and our credit union to obtain information related to sanctions or findings in any administrative, civil or criminal actions, to which the employee is a party, made by any governmental jurisdiction. An MLO must also attest to the correctness of all required information submitted on their behalf by our credit union. And finally, an MLO must authorize the Registry to make available to the public information as required by the law.

Skills & Qualifications

• Effective employee management and leadership skills

• Process improvement skills
• Ability to mitigate risks
• Ability to communicate effectively and courteously
• Self-motivated and goal oriented
• Ability to coach and team build
• Ability to use diplomacy with members and maintain confidentiality
• Excellent telephone etiquette, organizational and time management skills
• Satisfactory credit record, bondable

Education, Experience & Certification

4-year college degree &/or CCUE certifications preferred. Will consider management experience in lieu of degree.

Physical Requirements
Finger Dexterity
Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motions: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS
None: No hazardous or significantly unpleasant conditions (such as in a typical office).

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Call center

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Summerville, SC 29483: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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