Job description

Benefits and Perks

• Commission paid on sales
• Opportunities for growth within the company including additional sales and management positions
• Free classes
• Team member discount on retail

Job Summary

The ideal Assistant General Manager will assist the General Manger in overseeing all Studio functionality with a primary focus on Sales & Marketing, Customer Service and Studio Operations.

Responsibilities and Duties

• Execute sales process, lead generation, follow-up and close – Ensure all staff is following the same process
• Maintain acceptable level of personal sales duties and requirements throughout team
• Drive membership intro sales at a 50% class conversion rate
• Lead intro classes while establishing relationships and targeting individual’s wants and needs
• Emphasize and enforce objectives of the club as a leader of the team
• Ensure a positive energy and mindset within the team
• Be aware of and able to problem solve current or prospective member issues
• Ensure OMGs are being gathered to ensure quality interactions to achieve monthly sales quota
• Set a standard for New Leads Contacted in 5 minutes or less and ensure process is being followed
• Assist GM with retention efforts by running biweekly reports and completing tasks that follow (Lost Sheep and Past Dues)
• Assist members with membership/billing related matters at a studio level
• Maintain retail organization, inventory levels, and drive retail sales
• Assist GM with schedule/ensure studio is properly staffed when needed
• Oversee sales representatives directly in-studio on a day-to-day basis
• Assist with organizing and participation in special in and out of studio events to promote the studio
• Assist with executing special in and out of studio events
• Assist with social media management
• Assist in developing teams’ sales skills through workshops and roleplays
• Assumes responsibility for developing personal selling skill
• Communicate with GM on studio/staff issues and forward any member and/or staff escalations
• Back-up for GM when not in studio
• Other duties as assigned

Qualifications and Skills

• 2+ years of fitness or relevant sales experience.
• Confident in generating personal sales and training Sales Reps in sales
• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgement.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the general public.
• Proficiency with computers and Studio software.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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