Job description

Reporting to the General Manager and Restaurant Manager, the PIC is responsible for running the restaurant in the absence of exempt management personnel. He/she is responsible for the supervision of approximately 5 - 20 crew members on a shift to provide guests with a great dining experience, while upholding Denny’s service and quality standards.

Essential Duties & Responsibilities include, but not limited to the following. Other duties may be assigned to meet business needs.

• Promotes Company Mission, Vision and Core Values.
• Oversees a shift by leading other hourly employees in execution of and adherence to brand standards.
• Coordinates and directs restaurant activities during the shift based on guest traffic flow.
• Monitors sales, employee hours, and guest counts throughout the shift to ensure proper staffing.
• Directs hourly employees to fulfill their job duties and priorities.
• Coaches employees on guest service skills, the service cycle, and other guest focused activities to meet or exceed guest service standards.
• Interacts with guests and inquires about food and service.
• Addresses complaints promptly in a courteous manner and notifies the manager of any issues.
• Follows correct management cash handling procedures.
• Monitors employee break procedures to be sure breaks are taken as scheduled and according to federal, state or local regulations.
• Completes shift walk-throughs, including temperature checklist, and takes corrective actions when needed.
• Monitors interior and exterior of building for cleanliness, safety and appeal throughout shift.
• Uses proper procedures for handling guest and employee emergencies and security incidents.
• Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of an exempt manager.
• Maintains compliance with Denny’s employment policies, to include all state, local and federal regulations.
• Records shift activities in the shift leader log book.
• Works with exempt management personnel to build strong team relationships and a positive work environment.
• Assists exempt management staff with hourly employee training and development.
• Adheres to Denny’s Brand Standards and internal policies and procedures.
• Provides courteous service and is cordial to all team members and guests.
• Performs all other tasks and duties as assigned.
• Willingly assists others as needed

Job Type: Full-time

Pay: $40,000.00 - $48,000.00 per year

Benefits:

• Employee discount

Experience level:

• 2 years

Restaurant type:

• Casual dining restaurant

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location

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