At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Position Summary

The Associate Analyst, IT will be supporting Hawaiian Airlines’ contact centers, sales, and distribution business partners with their IT needs. The person in this position will execute tasks related to project, enhancement, and support deliverables. This person may coordinate small enhancements and follow up on open tasks, capture requirements, open and troubleshoot support tickets across IT other groups, all while learning how the IT Distribution, Sales and Service team supports the business. Ultimately this person would become educated on business processes and tools so they can take a larger role in supporting initiatives across the IT verticals and assist the Sr. Analysts and Manager to deliver IT solutions efficiently.

Key Responsibilities

• Translate technical and architectural complexities of a technical solution so that project stakeholders can easily understand
• Support the delivery of exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support
• Support the organization’s project management policy, practice and methodology
• Gathers requirements and documents these requirements for use within the project life cycle
• Interacts with business representatives and other partners, including vendors, to ensure that requirements are accepted and well-known
• Understands the source and use of key data and prepares analysis reports to enable design decisions
• Participates in the creation of use cases and user expected results to ensure that software is delivered to end users with zero Severity 1 or Severity 2 defects
• Provide timely and accurate progress information to project status reports
• Authority to recommend changes to processes and procedures
• Work with project stakeholders to validate their requirements and analysis models via techniques such as reviews and walkthroughs
• Ensure system specifications meet the business unit expectations/requirements
• Completes tasks under direction of senior team members and management
• Accurately record and report their work efforts and uses corporate assets in a responsible manner
• Ensure the requirements map to a real business need, are approved by all relevant stakeholders, and meet essential quality standards
• Maintains existing requirements to ensure that current-state needs are known
• Ensure that technology solutions adhere to quality standards
• Participate in the development of cost/benefit analysis
• Other duties as assigned

Minimum Requirements

• Bachelor’s Degree (in lieu of degree – 4 years of professional work experience)
• Ability to create sufficient documentation to ensure the supportability of their analysis
• Demonstrates applied knowledge of one or more analysis and problem decomposition techniques
• Solid analytical and problem-solving skills
• Demonstrates good writing and documentation skills
• Possesses good analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Demonstrates excellent communication skills

**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

Preferred Qualifications

• Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS, etc.)
• Airline industry experience
• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Entry level SQL knowledge

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 18 years (2004-2021) as reported by the U.S. Department of Transportation and consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. In 2022, the carrier topped Travel + Leisure’s 2022 World’s Best list as the No. 1 U.S. airline and was named Hawaiʻi's best employer by Forbes.

Now in its 93rd year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 130 daily flights within the Hawaiian Islands, daily nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)